Is Technology Hurting Your Service Department Communication? | SDR #286

Welcome to the big show. Today we're going to talk about does technology improve communication in your service department? And Christian and I get into quite a heated argument about this.

It almost goes to blows.

Close. We.

Then we talk about the decline of civilization and how the world is ending. Really?

Yeah. That's more of a heated discussion.

Yeah. And much, much more. Coming up on this edition of Service Drive Revolution.

I'm so upset.

That was a monstrous exhale that you just did there. Yeah. What's going on?

If I should talk about this.

It is.

It is getting beyond impossible to do business in California.

I couldn't agree.

So our third employee today had their car stolen right on the side of our building. They stole that car. It's on camera. They stole it so fast you can't even. And the police don't care. Like, nobody cares. In my neighborhood, houses are getting broken into by armed gangs and the police don't even come. It's like the highest taxes in the country. If you talk about, you know, income tax, business, sales tax, fuel. Everything here is taxed.

And there's no, like, there's just abs. It's a complete breakdown of society. And it's almost like you're gaslit. Like they make you think you're crazy because when you, when you look around and everybody keeps voting for. Well, I mean, it's a one party system here. The Democrats have such a monopoly on everything. The Republicans don't even try to run here.

It's nuts.

I think they should be forced to live in these areas with us and, and go through what we go through.

Like, I mean, it's funny that we buy this building and then interest rates go up and.

You know, now the building isn't worth as much because of that.

But at the end of the day, like, we gotta get out of here. Like, I don't know what to do. I. I can't take it much more.

I would like to move.

I don't know how we sell this.

I don't either.

What do you want to move?

Well, really, I think business wise, like, you can't go wrong with Wyoming.

There's no people there though. I'd go crazy.

Yeah, you would go crazy. I'm just saying business wise, there's one restaurant. Yeah, I think. I think the only place where you have sanity is Dallas.

See, I was thinking Vegas.

Oh, I would go to Vegas.

We could get it. We could get a casino to give us a space for the library.

That's a really good idea. We should look into that.

And then we're not that. We're not that far from Washington. The lake in the summer.

Yes. What is that? Probably a two and a half, three hours.

Three of our employees have had their cars stolen.

It's insane.

And nobody was arrested for any of them? Well, the one happened today, so.

Yeah, but it just happened so fast, so. So she got here at 6:30 and the car was gone by like 7:40.

Cops don't come. So you call the cops and tell them you have a stolen car. They tell you you have to go.

Down to the station without the vehicle that was stolen, by the way, which makes no sense to me.

Yeah, they don't care. And, and when one of the somebody's car got stolen, the cops basically knew where the guy was and they're like, it doesn't matter. They'll let him out the next day.

Yeah. Yeah.

This is how you.

This is how you create a dictatorship. Right. Is you create all of this unrest and confusion where people feel like right isn't right anymore and wrong is right. And everybody's ethics in their.

Just up and down, like nothing adds up. And people start to think they're crazy. And when you start to think you're crazy, then the, the dictator steps in and is like, I'll take away all this.

Yeah.

I'll put structure in order. Yeah. But you defund the police to the point where their morale is so low, nobody, nobody of consequence wants to be a cop, nobody wants to be a school teacher, Nobody wants to do the jobs that, you know, hold society together.

Yeah. Because they're, they're hard and thankless. I got to tell you. Last night, so I flew in a little bit late and, and I don't normally, I would say that 10 o' clock is about as late as I'm out. Right. And my flight landed last night at 12:30. And have you been out at 1 in the morning lately?

So there was one time where we, where my buddy was filming something up north in the car. It was like up by Magic Mountain or something.

Oh.

And the call time was like 5am and Kosh went with me. I picked him up. So I think it was like three in the morning. I went down and he lived downtown kind of by you. And.

The amount like there was literally just people walking around. They look like zombies, but there were people laying in the middle of the street.

Yep.

Wandering in the middle of the sleep, just shaking. Like just standing there shaking.

It felt like I, I actually, I told Kosh I would love to go there with a camera and just capture that. Because it's such an odd.

Thing. Like, it's almost impossible to explain because you're talking about homeless, you're talking about anarchy, and you're talking about drugs. Like, heavy drugs.

Like, yeah, they were whacked out of their minds is what I would say. And the amount of fires is what got me last night. Like, it felt super apocalyptic. Yeah, like that.

Because when it's cold, they just light anything they can on fire.

Multiple garbage cans. There was just crap on fire. There's just a fire in the middle of the street. And, like, literally, you kind of wish you had the Mad Max weapons attached to your vehicle. Because I wasn't really comfortable sitting in a red light.

Just, there's people, like, doing the weird zombie wander around and everything like that. So I just. I started blowing lights because I was just done.

You were blowing lights. It wouldn't matter. You don't have to.

No, I. I looked both ways, but then I crossed no.

And I'm saying nobody's giving anybody tickets for speeding or lights or.

I would suggest you're probably more likely to get a ticket for that than for all the other crap that we saw.

Yeah. Well, it's interesting, right? Like, I park my car on the sidewalk here, right in front of the building, and the. Every once in a while, the same idiot parking attendant that gives me. What do you call them?

Parking citation or.

Yeah, traffic will want to lecture me or whatever. I'm like, dude, I pay my tickets. Just give it to me. It's cheaper for me to pay your 60 ticket for parking on the sidewalk than have my catalytic converter stolen or my car window broken. Have to go to the dealership. Like, I would rather pay the 65 bucks or whatever it is than deal with any of that. Like.

I think that that's the reason they do it, though. They'll give you the ticket because they know you'll pay it. Just like they would give me the ticket for blowing the red light because.

I'm paying the ticket. Everything is backwards. Everything is backwards. And then what happens is people like me who value law and order end up like you, where. Oh, I'll blow a stoplight. Oh, you know what? Like, you. You start to lose perspective on what is okay and not okay because you just have to survive.

Yeah, it just would. It. It seems stupid me to sit at a light and let zombies come up and approach your car.

Yeah.

So I. So I felt like it's a lesser of two evils, and that's what I have to do. So I would Welcome. A move. As much as I love this place and I think this library is the coolest place I've ever. I've ever worked in my entire life.

We can recreate this.

We can recreate. We can take a lot of this stuff with us. Yeah, yeah, exactly. So put in the comments where you'd like us to move.

Vegas, Dallas, Austin.

What about Oklahoma City?

Nashville?

Nashville's kind of neat.

I. I mean, no disrespect, but you're.

There's just no way.

I'm sorry.

I know. I tried.

I gotta be around art and culture and food and.

What about Houston?

Houston's high crime too.

Trying to think other places also just so hot.

Like, I don't like the heat.

It is a little hot there.

Well, we could go to Washington.

Oh, yeah. I love it up there. I would. I could see myself living up there.

It's just hard for our clients to come there for a boot camp.

Yeah. But could you imagine the kind of place we could get up there?

Yeah, we could have a pretty nice. Yeah, we could have our own hotel.

It'd be so fun.

Okay, what's in the news before I.

So let's. Yeah, let's change the subject before we.

This is something that I did not think. I mean, obviously we've talked about it a lot, that there's. There's a lot of technician jobs available. And this article out of Reuters got me to thinking about something that it's like an a duh moment, but I never got it. Like. So the article starts talking about there's a global shortage of technicians specifically related to evidence. And I'm like, okay, so what else is new? So it wasn't really that. That insightful to me until I got halfway through this thing. And believe it or not, there's just as bad a shortage for a different kind of technician. And it's related to the eb. Do you want to guess what it is?

If you don't guess it, I think you'll have an aha after I tell you. Tell me the electricians that build the chargers. Oh, so in the. Yeah, so there's a. In the United States, there's a shortage of 80,000 electrician jobs to build those things.

And I think that that's. I never thought about that part of it, that there would be that shortage. Right. So.

Yeah, there's definitely a skilled labor thing going on.

Yeah, that's the, that's the hole in the market. Plumbers, Electricians, technicians.

My 11 year old wants to be a elevator repair person. He's he's convinced. He's. He knows what school he wants to go to and everything. I love. I love the trades.

Yeah, me too.

A lot of respect for that, but I think it's pretty cool that, you know. So if you're looking for a career, I think electrician's an amazing career, just in general. But they'll keep you busy with chargers for the next 10 or 15 years would be my guess.

You like getting shocked?

Not personally. I'm not built to be an electrician because I would shock myself regularly. But there are much more careful people than me.

I don't like. I. I did well in electronics in school. Like, I did good on the paper book part, but not so much when I started.

Playing with it.

Yeah. So I was okay with. I mean, this is. I'm dating myself a little bit, but the. I had classes where, like, you went to Radio Shack and you built circuit boards and you soldered stuff on and everything like that. And I actually also enjoyed that part of it. And I never did shock myself badly with any of those things, but I liked the way that all that stuff went together and that you could make. I don't know, to me like, that a circuit board makes a computer and the computer does all that stuff, like. Yeah. You think about me.

Have you ever been on a farm?

Yeah, many times.

They use electricity to keep the cattle in place.

Yeah. Okay.

How do those work?

So it's a. It's a. Essentially there's a circuitry where if the cow touches the fence, it shocks them because they. They close the loop, Right? Yeah.

And have you ever peed on one of those?

I've peed on them. I've closed the loop myself, where actually I. I had a golf club in my hand and the golf club with the rubber handle, and I like. I'm like, oh, this thing's not on. So I hit the golf. I hit the fence with my golf club and nothing happened. I'm like, see, look, it's not on. And I grabbed it with both arms.

It was on.

Yeah. It's. It's cool how your body will move without you telling it to move. Like, you. I literally flung back a few feet. It was pretty awesome. How about you? You pee on the fence?

So the thing is, is, like, sometimes you put a high and a low electric wire, and sometimes a low one will fall on the ground.

Yeah.

So it wasn't on purpose.

So it was.

It was a complete surprise. But it's funny, you.

You.

Or for me at least, you freeze.

So you have no choice.

You're. Well, really.

I think that. I think it freezes you up.

Like when I've been shocked before, I pull away.

Okay.

But in this scenario, you free you. There's like a moment of shock that feels like an hour and a half. It's probably like three seconds.

Yeah.

But it feels like a lifetime.

And that's what.

That's my fear of electricity.

So if you want to.

It's a very random thing, but it does. It does make a lasting impression.

Yeah. Oh, yeah. Getting shocked is crazy. Yeah.

I've been shocked. I don't like it. Yeah, it's not. I don't like it at all.

It's not very fun.

But I won't even lick a 9 volt.

Okay. I'll do that all day long.

I don't like that either.

That's funny. Yeah. If you're interested in electrical safety, tune in to this next week's episode of Surface drive Revolution or call 8333. Ask SDR to get registered for the class that's going to be taught by Chris and I.

That was a joke.

That was a joke. Sort of. But. But yeah. So lots of opportunity. The trades. It's where it's at. You can make a really good living for yourself. Very respectable. Helping out society.

Do you have the one thing in the news I sent you?

No, but you can. We can talk about it.

The Tesla has two places now where they wrap the cars and in any color you want.

Oh, did you see those price.

That's big bucks. You.

But you pay for that anyways.

Yeah.

Like you can have it. They'll. And whenever I have a vehicle wrapped, I wish it was the manufacturer doing it.

Yeah.

Like it's always a second, you know, a secondary type aftermarket.

It took them. I went. When you got the Rover wrapped. It took him a long time, didn't it?

Well, that's because there was supply chain issues during COVID Yeah.

I just remember you not having your vehicle for a while.

The next. The next Rover I get, I think I'll just order a factory flat and just wait for it to come.

I like the way that looks. Yeah, I think the new Rovers look really good too. I just saw one broke down on the side of the road last week. Yeah.

The thing I love about. I know my Rover's three years old now or whatever, but it's paid for. I love it. It's great. I don't ever feel like I'm missing anything.

It's funny how fast all that time flies. Right. I've had my car for two years.

How. How many years is the lease?

Three. Yeah, I'm. I'm really convinced I'm to buy that thing. It's got 16,000 miles on it. It's in great shape. I could keep that for a long time.

Tell everybody what it is. It's a 4.

It's a 430 convertible.

BMW Midlife crisis car, we call it. Yeah.

And just in a color that I wouldn't normally buy.

Concrete.

Yeah. Brooklyn gray is what the name of it, but it looks like concrete.

Concrete.

Cuz I'm more of a blue kind of guy. But I really, really like that car. I love driving it too.

Blue's kind of a trust color.

Oh, yeah. My last several cars have been blue.

Can you name another trust?

White.

White isn't a color. So black and white aren't colors. But that's fine. On websites, white is a trust.

Okay.

Green. Yep.

Green. Can you name another one?

I want to say yellow.

No, yellow is not.

Yellow is bad.

Yellow is caution.

Caution. Yeah. So pink is the only other one I could come up with.

Pink.

Okay.

A lot of guys, like when they're selling from the stage, will wear pink.

Oh, that's interesting. I always think that you look really good when you wear the pink stuff. I don't. I don't feel like pink.

I just think back to the Tesla doing their own vinyl wraps.

Yeah.

Isn't it interesting that they are doing that but other manufacturers aren't and other manufacturers need to do that more than they do?

Well, yeah. So the. So the price point was like 68 grand. Right. And it's so interesting how I think.

What is your cost on that?

All in like hundreds at most. With the. Including the labor.

Yes. It was a 500.

Yeah.

But I think more, more important than that is they're controlling the narrative of how everything looks.

Yeah.

So it reminds me of. We're so far off topic, but this is going to kind of come back to you is I'll never forget the story that you told me about Howard Stern and the picture.

Do you remember this story?

Oh, yeah, yeah.

So that's what Tesla's doing.

So they control everybody.

The story. Yeah.

Okay, so I go on the Howard Stern shows, the official artist for Beth Stern's bulldog rescue charity. She's a couple that she does. And by the way, Best Stern is one of the coolest people ever. Like, yeah. Just super giving and genuine and really loves animals. And so I'm the. I think two years in a row I was the official artist for that. And she said, you know you're going to go. I went on a bunch of morning shows in New York and then I went on the Howard Stern.

So you did a whole circuit? Yeah, talking about the pacings.

And I was going on for days. I was on all kinds of shows promoting that and my artwork at the same time. And so I go on Howard Stern. It was interesting because that morning I had met Gary or Baba Buoy in Vegas once when I was gambling at the encore. I had rolled the features, which is you roll every number without rolling a 7. So you roll a 2 or 3 or 4 or 5 or 6, 8, 9, 9, 10, 11, 12.

Okay.

And I had a lot of money on that bet and it pays like 105 to 1 or something. Like I won the most money I've ever won, like huge. But I had a crowd because I only had four. Well, it's just weird. But I had 11 and 12 left and then I rolled the. I think I rolled the 11 and then two rolls later I rolled the 12 and I'd been rolling for like 45 minutes. So I had a crowd. One of the people behind me watching was Gary and John Hein from the show. And Gary walks up to me and he goes, man, how did you do that? And he was kind of asking me about it or whatever. And the next Monday. So this was on a weekend. The next Monday. Gary talked about it on the wrap up show. On his, you know, his show or whatever. He talked about the, you know, watching it, the whole thing or whatever. So Beth says you're going to go on. Oh, you're going to go on Howard during the news, email Gary. And here's his email. So I had his email, his private email.

Did you make the connection before you met him?

My very, my very first email to him was like, hey Gary, Beth told me to email you, by the way. I don't know if you remember me, but I'm the guy in Vegas that rolled the features.

Blah.

I told him the whole thing right out of the gate. So he says he emails back and he's like, oh, I tell people that story all the time, blah, blah, blah. So I have this like in kind of with him thinking, okay, it's friendly. I got Beth cuz Howard's intimidating. Also I done a painting for Howard and I was going to give it to him and that was awkward, you know too.

Cuz he. Was it a portrait of him as a bulldog? Y. Yeah.

And so that morning they're arguing or whatever. And I forget what they were arguing about. But I woke up, I was going on, like, at 9. So I'm in New York. The show starts at 6 or 7. I forget it's really early, but I turned it on right when I got up, and I'm listening to it on my phone. I had Sirius on my phone. And they're arguing, and Howard's like, I should fire you and all this stuff. And I was like, oh, man. Like, that's crazy.

Like, geez, the timing on your connection.

I get there, and they send Ronnie. Ronnie the limo driver down to get me. They take me up in a freight elevator. I get there in the green room, they have, like, a little gift bag for you. Your name's on the. Like, you know, it's.

It's.

It's a big, big production, a big show, and they. They're. They know what they're doing. So Gary comes. Comes in. He's like, hey, man, how's it going? And I expected him to kind of be sad, you know?

Yeah.

And he goes, you want to meet Howard? And he takes me in, and Howard's like, oh, Beth told me all about you, blah, blah. So that I'm there. Funny story. Because I had my little brother with me. That's a whole funny story of what. What happened or whatever. But then at the end.

I. You know, we're standing around Howard, so it's like, you know, everybody's kind of huddled around Howard. The show's over.

And Howard goes to stand up to, you know, he's gonna leave or whatever. And I said, hey, Howard, before you go, would you mind if I get a picture? And he goes. He does this big sigh, like, oh. And I was like, oh, man, did I mess up? Or whatever. And then. And I'm holding my phone or whatever, right? And then he walks over, and I didn't notice there's a mirror behind him. So he fixes his hair. Then Gary takes my phone, and there's a marker on the floor.

We.

They put me at that marker. Howard stands next to me. Gary pulls a box out from behind the wall and stands on the box and takes the picture, looks at the picture, and then hands me my phone. Controlled Ev. Howard controlled the angle. He's coming down with the God shot, Right? Like that shot where Gary's higher in the air, coming down, looks better. So it's a God shot. Howard's standing in the exact position with the angle. He controlled everything.

Yes.

For a picture on my cell phone.

If you're that intentional about that.

What else are you think about how many people you're like hey can I get a picture? And it's just like a selfie like this like no big deal. Not Howard only Gary could take. Wasn't.

Yeah.

It wasn't this like I thought we would just do this.

No.

He doesn't want a picture out there that he didn't control and he hasn't okayed.

It's one of my favorite stories and the reason that I had you tell that is because it goes into our conversation and it's about you know communication. Communication with clients and what the heck are we doing sometimes.

Yeah.

So.

So the question is does technology improve communication?

Yeah.

Does technology improve communication? Let's just go through the different types of communication because when I was a service advisor there really were only 1.

If not maybe 3 if you include the in person. Right.

So you. You have a phone.

Yep.

You have in person.

And then you have night drops. I don't know if you.

Oh I was thinking, I was thinking back then like email you'd have occasionally someone say send me an email.

Even back in the 90s is how old I am. There was no email.

Okay. So phone or they were there.

When I started writing service. We still would handwrite sometimes.

Yeah.

Because the. Because Reynolds and Reynolds would go down.

Oh yeah. I've handwritten my fair half of the.

Advisors there had in that store handwritten like we had three part handwritten repair like it was when the computer went down. You just grabbed it and put it on the clipboard like it was no big deal. No. There was no email after I liked handwriting. Our house email probably didn't happen for another five years.

Yeah. So it's a late 90s. Right. It's probably when email became a little.

Yeah but I was an Advisor in like 91. Yeah like in there. So there was no.

Nevermind was out.

There were a lot of great apparently.

Is classic rock now.

Yeah.

That's hurt my feelings.

But there was no email. So you had night drops. And I do think night drops were a form of communication because the. I realized very quickly that advisors would procrastinate on the night drops. They wouldn't call. I. I don't care if it was 6:30 in the morning. I would call the people and say hey I got it here. I need you to authorize some money.

And they were I would say 99 out of 100 times. They're good with it because they dropped it.

They loved it.

They feel like they're first in line.

And by the way they're not worried anymore. But if they got a call at 10 o' clock and they don't know.

Yeah. Their biggest fear is that the thing is sitting outside in the envelope, still in a box. Right, right. So.

So you basically had two, maybe two and a half. Right now you have texting.

Yep.

You have email.

Yep.

You have video.

Yep.

You have the CRM, which is email, but also a form of communication. You have appointment software that people can make their own appointments.

That's right.

You have the phone, you have in person, and then you have the manufacturer where they might be communicating. Like, some of the cars now will alert the dealership that it needs a check. Engine lights on, and then they're trying to call you. That is a form of communication also.

That's right.

And manufacturers call that different things. But the car is communicating in a lot of scenarios now, the data.

Yeah. So on the surface, doesn't that sound like. That's much better? It's easier.

No, it sounds like a nightmare.

Why?

Well, I mean, it's a lot like what we do with our business is like we're launching this leadership thing and we have the library channel now. So now we're growing on YouTube, but now everybody's like, well, why don't you put it on TikTok and why don't you put it on Instagram and why don't you put it on Facebook and why don't you put it on X or Twitter or. And it's like, well, each one of those is a different form, it's a different style. And also, like, when you look at a lot of these, can you tell my. Can I. Can I show you charisma over text?

No.

Most of the time, people misunderstand your intention over text.

That's what people, you know.

Can I show you charisma over email? Can I read how you're feeling over email? Unless you're just like, hey, this sucks, I'm unhappy.

Yeah.

But if we're going back and forth on something, can I. Could I misread your. Your tone?

Definitely.

Okay.

So there's actually. It's more complicated in a lot of ways than.

Than just the. On the phone. I can tell your mood. I can tell how I'm affecting you. I can tell if you like what's going on or you don't like what's going on.

If you're interested in what's going on, I can.

I can amp up, you know, I can smile on the phone, and that smile can be contagious to you. On the other End. I can show enthusiasm. I can show energy. I can. I can, you know, not in a I want to date you way, but I can flirt with you in a sense, right? You can flirt with a customer and like, chat them up and see how they're doing and answer their questions, and you can tell if they feel like something isn't okay or if they get quiet. You know, you can push into that and make sure that they're comfortable with what's going on.

And. Yeah, I don't know. I. For me, I. I would much rather prefer the in person or the. Or the phone.

Yeah. So. So I think that all that stuff was created with the best of intentions, but the thing that it comes back to me. So talking about the 90s, right? So I took my first college class in 1993, and one of those classes was a communications class. And the first day of the first class.

I was introduced to something called the communication model, which. Not everybody's ever seen this, but I'm going to explain it. But essentially you have a sender of a message, you have a receiver of the message, and then you have the message itself that its job is to make it from the sender to the receiver. Right. And the communication happens when the receiver then submits feedback back to the sender and the thing that stops us. And just imagine it is a circle, right? So the sender sends the message, the receiver gets it, and then gives feedback to the sender that it happened. It's a circle. And the thing that gets in the way is noise. And noise. Yep. So noise can be like, at the truest form, if we're. If we're saying a radio signal would be the static, Right. So it'd be anything that kind of gets in the way of the message either being sent or the feedback being sent. So that's noise. And I believe that although the video and the text, all that stuff were intended to be forms of communication to get the loop, they ended up going into being more. More noise than message. So I keep thinking about that. Like that. And the thing that you, if you want to be the best possible communicator, is just like Howard, you're going to control all the input and the texting and the video and all the stuff that happens is just one more thing for somebody to manage that's not really good at communication in the first place. So we over, you know, we inundate someone that isn't highly skilled at communication and give them too many things which just the noise leaks over everything. So I think that's what's happening right now is that if you're not good at the phone, you're probably not going to be good at text. If you're not good at keeping in contact with your customers, you're not going to be good at managing the process of how the video goes out and whether or not you call the customer right with the video or you wait or whatever it is, all that stuff just keeps adding extra things. And if there was one way to, if you're going to make all this technology work for you, I think the only way to make it right is what I call proactive versus reactive. Communication is the only way to do it. But it's harder with all that stuff. But it seems like it should be easier.

Yeah, but it's not. And there's more of a chance for noise or miscommunication or misunderstanding, mis interpreting tone, all of that.

You don't receive the feedback.

Yeah. So it's not really a conversation. It's a one way communication stream.

Yeah. So, so what do you think is a way to make all that stuff work for you if you're an advisor?

So.

I think in, in, in all of this, the, the most important thing. And this applies to everything. In fact, this, there's a section about this in the leadership book in the sense that.

I believe that one of the things that makes me better than most at business and fixing systems and understanding things is the fact that my, my.

My attention naturally gravitates towards the outcome of things where most people's attention gravitates towards the, the noise, the friction, the drama, the tension. And they get stuck there.

Right.

And so they, they get stuck in the symptoms, not the cause. And so in a, in a situation. And I'll, I'll give you the, this analogy. We've talked about this before. I think recently.

Everybody'S going to digital.

Inspections. And there's this company called mpi and a lot of the manufacturers were trying, you know, because service departments historically are very inefficient. They don't do good inspections. They, they don't, you know, they're. Most of the time they don't even have enough product capacity or production to do the work if they offered it right. And advisors are worried about csi. It's just all, all kinds of issues. And so the idea is, well, if we have a digital inspection and we track everything, that's better than nothing in a, in a sense, which is maybe true really, but we weren't doing nothing. So it wasn't better than what we were doing, but I would get. I would get, you know, threats and the whole thing, like, you got to put this in. And I'd be like, well, whenever I put it in the sales.