A short YouTube commentary by Chris Collins about how handling basic customer-service processes (answering phones, honoring reservations) affects Google reviews and customer emotions. Collins warns that failure to do basics signals operational chaos, while good handling makes customers feel important, improving sentiment in reviews.
And then the. The last one that I have on my list is just reviews. Google reviews. Okay? Just basically not answering the phone or doing the basics right. So, like, if you're looking at a review for a restaurant, and they're like, I made a reservation, but they didn't have it, or I showed up, and they weren't just the basic how you handle the process. So I'm looking for the, you know, can they answer the phone? Can they do what they say they're going to do? Right. If they're struggling just to do what they say they're going to do, that's probably a bad sign. That's chaos. Then the next level is emotions, how people feel. Like, do they make people feel good or do people feel bad? Do they feel important, or do they feel unimportant.
