Chris Collins argues that technicians should master paper-based inspections before moving to video inspections. He highlights additional training, presentation, and quality-control challenges for video (training what to say, inspecting performance) and contends that poor execution of paper inspections predicts worse video presentations.
You know, you, you have a level of complexity when you have technicians doing video inspections in the sense you got to train them on videos. You got to train them on what to say. You got to inspect what they say. Well, you're not even inspecting now. If you do it on paper and the quality, you're not re rack. You're not doing any of that. And so most of the time, like when I, when I was taking my car in and I got a video inspection, it's not a, it's, it's not the best presentation. They're giving you price right off of the top. They're confusing you like it's not, it's not well executed. And so if you can't do it with paper and execute it well and present it in a way that's quick and friendly to the customer with all the information they need, how are you going to do it on a video with, you know, a technician that isn't used to being on video?
