Short excerpt from a YouTube video ("Maximize Your Leverage") by Chris Collins giving business advice about placing leverage in the service department and customer relationships. The speaker argues that vehicle purchases are becoming transactional (often done online), so long-term value and leverage will come from after-sale relationships via the service department.
In business, you constantly want to do an inventory of where your leverage is and what assets you have to put that leverage behind. Your biggest leverage in the future is going to be the service department and your relationships with your customers. If they can go directly on the Internet and buy a vehicle, it's the after relationship, because the vehicle purchases more now, becoming less and less personal and more of a transaction. Right? It's more of a, hey, I built it online and I ordered it, versus I'm going to go down and see my buddy Christian. I want to put my leverage right and my assets in position strategically to have the best chance of total world domination.
