Chris CollinsHelping Struggling Dealerships Build Profitable, High-Performing Service Departments | Automotive Coaching Expert | CEO

Pay Attention To The Waiting Room

10 Aug 2023 · 0 min

Watch on YouTube

0:17

A short YouTube video (remarks by Chris Collins) highlighting the importance of dealership waiting-room conditions and front-line hospitality. The speaker calls attention to cleanliness (bathrooms, waiting room), quality/freshness of coffee, overall attentiveness, and how treatment of customers signals how employees may be treated.

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