Short transcript of a conversation (YouTube video) about differences between low- and high-performing service managers. Speakers contrast a reactive morning routine with proactive planning (notably planning morning meetings and agendas ahead of time, often the day before or in advance). Emphasis is on continuously thinking about future meetings and having prepared agendas or activities.
So low performing.
Service manager wakes up.
In the morning and.
Makes themself he.
Or she some.
Coffee, has a little.
Breakfast, gets in the car and drives into work. High performing elite service.
Manager makes some coffee, drives into work when they get.
To the dealership, what is the difference in mindset?
You want to plan for your morning meeting, have an agenda to talk about, have a game that's ready to go, and be prepared.
You do that the day before?
Oh, sometimes. Sometimes the morning of.
Early on you.
Did, but you're.
Thinking about it all the time. So I might have an idea for a meeting this morning, but I already know what I'm going to be talking about two days from now or whatever. I always have ideas that I'm going to.
