A short spoken segment by Chris Collins advising teams to "practice for the peak times" and also for slow periods. He stresses regular, small meetings, role-playing conversations, resisting shortcuts, and maintaining connection and standards even when appointment volumes are controlled. The speaker also references an aphorism (often attributed to Tyson) about being tested only when challenged.
Practice for the peak times, practice for the slow times. But having little meetings and talking about, hey, you know, we control how many appointments are coming in. But talking about, hey, we still got to be consistent. We, you know, we can't take shortcuts. We still got to connect with people. And constantly talking about it and role playing and practicing it. What's that saying? I know it's attributed to a bunch of different people, and I'm not sure who said it first. Most of the time it's attributed to Tyson. Is everybody. Everybody is something until they get in the ring and they get punched in the face.
