Chris Collins shares how top dealership technicians stay productive: focus on the work itself, maintain disciplined routines, and run thorough multi-point inspections the moment a car arrives. Proper documentation with step numbers matters for warranty claims and getting paid without disputes.
It's, it's. And then the, the worst part of the whole thing is when you show them.
Yeah.
They, that's just their default setting is to be skeptical.
Yeah, yeah. It's way more feelings than fact. Right? Always say so. Yeah. So I think one of the important things is these high performing techs and kind of a hard lesson to learn is there's no point in working the system. There's no point in. And those, none of those guys are working the system. Give me a car, I'll give you hours. Doesn't matter. Doesn't matter if it's a warranty, if it's internal.
Right.
If it's customer pay, if it's got 20,000 miles or 120,000 miles. Right. Like they're, they're just one step closer to the next thing. It's just, and they're just machines. Like they're just doing it consistently and it's a focused hustle. And I think one of the biggest parts of that.
Is the multi point inspection and getting good with your multi point inspection and having a system with it. The great techs with their MPIs, man, on the way into the shop, as soon as they get into a car, they have started their multi point inspection. Lights. I'm checking lights, I'm checking stuff on the way in. I'm able to check through the reflection in the glass, my tail. Didn't anybody check my tail lights? I checked my tail lights, lights at a certain point because I knew in the reflection I could see everything. And I stopped for a second and see it all. I don't have to yell at the guy in the stall behind me. Hey, left, right, brake light. You know, they're doing it on the way in. I'm checking wipers, I'm checking washer fluid, everything. And I haven't even racked a car yet, but I had to drive the car in anyway. And so.
You know, work the car, not the system. There's no reason to worry about that guy. And maybe he is working the system like Chris said, 90% of the time they're not. But once you learn whether it's warranty, having good paper, you know, having good paperwork.
It'S amazing how when you document your paperwork the right way, whether it's customer pay or warranty, how well it serves you.
A good documented warranty story and kind of a good practice for this, that I think we don't spend enough time teaching techs is literally in your, in your tech story, in your cccs in the correction field. Step one, should be labeled with a one. One, here's what I did first. Two, here's what I did second. Three, here's what I did. And it's amazing what a warranty clerk can get you paid when you give them the information. Yeah. So we get upset that warranty jobs. Don't get me wrong, like I hear everybody I know, warranty doesn't pay what it shouldn't in most situations. That's not what I'm saying here. But it's amazing what a warranty clerk can get for you when they're given the information. So, you know, work, work the car, not the system. Really, really important. And the crux of that perhaps is a high quality multi point inspection. And the high performing techs, like they're, they're going through it and they got a system for it. So it doesn't matter if the car has a laundry list or it needs two things. One doesn't take a whole lot more time than the other.
Yeah.
And they're doing it the same every time. And they're not worried about the guy next to him at all. It's not, not on their radar.
Yeah. It's funny you say that. I, when I go back in my mind, not only as an advisor working with tax, but in running a department, the guys that were the high performing advisors, I never heard them talk about another tech.
Yeah.
Or a high performing tech. I never heard them say mention another tech in any. Like I'd never heard from them about Jeff or you know, like they never, they just came in, did their work, left. They never talked about anybody else.
Which is the opposite of advisors. Right. The advisors are almost like the better advisor knows the numbers and then the, the better techs just keep their eyes on their own paper.
Yeah. They're just, they're not concerned with what everyone else is doing because they kind of know their value and they know what they're providing. And so they're just like, yeah, I don't, I don't, I don't care. I think it goes number two. Focused hustle. Yeah.
It's the right speed.
I kind of want to get that tattooed.
Like what do you. Focus.
Hustle equals rights.
How do we make that happen?
Like a neck attachment.
Like, you want to get that tonight?
I mean.
It'S top dog week.
Can you imagine walking into that tattoo shop? They're like, what?
Thanks so much for watching this clip of Service Driving Revolution. We're uploading new stuff every day, so make sure you subscribe and click the bell icon so you don't miss out. If you have a question you'd like us to answer on the show, call 8333 Ask SDR and we'll answer your question on the show. That's 8333 Ask SDR. For special deals on our books and training, head over to offers.chriscollinsinc.com now that's offers.chriscollinsInc.com I'm Chris Collins, and I'll see you in the next video.
