Chris CollinsHelping Struggling Dealerships Build Profitable, High-Performing Service Departments | Automotive Coaching Expert | CEO

Putting Customers First The Impact of Parts Shortage on Car Owners

25 Oct 2023 · 0 min

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0:27

A short YouTube monologue (Chris Collins, Oct 25, 2023) discussing how parts shortages affect car owners. The speaker emphasizes looking from the customer's perspective: when a parts person lacks a needed part (e.g., a car battery), the customer's car is left down, causing harm and a poor customer experience. The piece highlights a disconnect where customers "don't understand" why delays occur and urges prioritizing customer impact.

In the end, if, if, if I'm a parts guy and I don't have the part I always think about, the customer is the one that's affected by it. Aside from everything else we've heard a customer. And if the customer's car's down for something like a car battery or whatever, I'm hurting. I'm hurting the customer, and I'm creating a bad experience on for them. Yeah, that's the right way to look at it is from the customer angle, and customers don't understand.