A short YouTube testimonial video in which multiple service advisors praise Chris Collins' Service Advisor Training. Speakers credit the training with improving dealership performance and personal skills through peer learning, repeatable techniques, and accountability for measurable metrics (e.g., CSI, CP, labor, effective labor rate, conversion ratio). The video mixes concrete claims about results and tools with informal, personable remarks and brief repetitions.
Chapters
What I love about the Chris Collins experience is that he's taken our dealership from an average dealership to a top notch dealership in our area.
Chris Collins gives you the tools that you need to improve. Not to battle, but to improve and to learn how to treat your customers like they're the best customers and the only customers in the world.
What I love about the Chris Calling experience is, is I'm learning so much from my peers that I work around with.
With Chris Collins, he holds you accountable for every single number that there is to make the whole package.
By far it's the most accurate and best system and it works. What I like about it is that they are looking for everybody to go from one level to the next and try to push everybody up the ladder.
You're never too old to learn something new or polish up on something you already. And that gives me the opportunity for Chris Collins to do that.
The best advisor is 100. He gives you tools for 1, 2, 3, all the way through 100. And your job is to put those all together so they come up and create the perfect thing.
What a lot of education is, you look at it once and then you forget it, thinking you absorbed everything. But with Chris Collins, what I do is go back and just need to hear it again and get used to the verbiage and apply. And I think that's what's good about it.
What I like about the Chris Collins experience is to pick up on techniques.
That other advisors use. It holds you accountable for every single aspect of your job. Csi, cp, labor, effective labor rate.
Conversion ratio, all those numbers come into play and if you do the best job you can at each number individually, they all come together and you can be number one.
I get to see a lot of new people and a lot of other people's tactics and skills and I could use them in to craft my trade, make it even stronger and better.
A lot of training classes that you get, you get a video, you never get to meet that cat. But this guy, we can see him, so it helps. So it brings this little image or this godlike person to life so you can see him and see that he's not perfect, but he's trying to help us try to get better.
