Sales staff get more training than service staff at dealerships, even though service handles way more customer contact. One department sees 1-4 in-person customers plus 15-20 calls. The other handles 12-20 in-person customers plus around 80 calls. The one touching more customers should get more training.
Why do dealerships value sales.
Training but.
Not service.
Training, when.
Clearly the service department is.
Very important to the success overall health of.
Yeah. Like. Like if you didn't tell people it was the car business and you said, okay, I've got a. I've got a business that's got two departments. One department, the employees talk to between one and four customers a day physically, and then maybe make 15 to 20 phone calls. And then the other one, the people talk to 12 to 20 a day and make another 80 phone calls. Which one would you think would get the most training?
The one that.
Touches the most customers every day.
Yeah. And on top of that, the one that has the biggest potential for profitability.
