Chris Collins breaks down service shop design, labor pricing, and dispatch strategy. He identifies three types of labor that need different pricing, warns that naive practices like assigning two technicians per stall usually cost shops money, and explains how the underlying math determines whether customers will actually pay for value.
You want to design the shop and the capacity and culture that you want, and then the customer is going to pay for it if you're doing it right. Yeah. You got to understand how to do it and how to price things the right way. But. And that's the other thing, is you have three different types of labor, and understanding how to price those and how to treat each one of them different is a part of understanding the math, too. And a lot of times we kind of look at them as the same, and it. It's not the same. And the way we dispatch work sometimes to get around something is really odd. Yeah. And then having two technicians to a stall or two stalls to attack, if you don't understand the math.
And how to work around that, you're usually costing yourself money.
