A short spoken excerpt from a YouTube video by Chris Collins titled "Service Manager Turnover is 50%." Collins argues that roughly 50% turnover among service managers is driven by industry failings and lack of clear roadmaps; he contrasts typical consultants (who highlight gaps) with his consultancy’s empathetic, hands-on approach that aims to accelerate clients' understanding.
I mean, the turnover service manager is nuts because you can't say that 50% of the managers out there are bad, or don't you know, they just. The industries let them down. They don't have the roadmap. Right. Because once they do it all, it all gets a lot simpler. Industries let them down completely. It's an interesting thing that we're kind of the only ones out here doing this the way we're doing it. I think that one of the things that makes our thing unique is we've been there, so we have empathy for it. Like, we don't. We don't. A typical consultant would make themselves valuable by pointing out what you don't know. We want to get you to where you know as quick as you can.
