Service managers who see their role as the end goal protect what they have and avoid risk. Those aiming for general manager or owner learn the whole business and drive real change. Your career horizon determines whether you maintain or lead.
Don't have a goal beyond that. So the service manager position is the end of their career in their head. They don't see themselves as being a general manager, being an owner. And so if that's the case human behavior is then you just try to maintain. You just try to play safe. You avoid change if you, if you have your, your career pointed at the horizon like if I'm a service manager but I want to be a general manager then I have to learn, I have to grow. I have to understand the business and I have to understand how my department affects the other departments. If I'm a service manager and I just want to be a service manager I just got to protect my thing. And that's where you're not a leader anymore. You're, you're at best a manager like you're saying but you, you don't really try to do anything above average. Like you're not trying to be great at anything. You're trying to maintain.
