Chris Collins argues that auto service departments are stuck in outdated processes while consumer habits have shifted dramatically. Chinese imports are coming, and tariffs won't save you. Shops that don't adapt now will lose to competitors who do.
The way people buy has changed, the way people use vehicles or transportation has changed. But for the most part what hasn't changed is the way we run a service department and we're so focused and caught up in this, you know, almost hypnotic automatic pilot of the way we do things that we've we've really lost touch of where the consumer is and where we need to go if we want to be successful in the future. You know, we're barely holding on right now and I don't think, I don't think we realize that to the degree that it really is happening. We can put tariffs on Chinese cars but we should also pay attention to the fact that if those Chinese cars were coming in here it would put a couple American brands out of business. And we, we should be doing we should be the ones that are not in a position of blocking. We should be in a position of being ahead, you know, and.
