Chris Collins opens a short YouTube talk examining why some people outperform others in the service drive. He frames performance as a gap to diagnose—first in mindset (self-perception, sense of possibility), then in the concrete actions and behaviors that follow from that mindset.
I'm always thinking, what's the gap between the person that's doing better than me and me? Or the, you know, what is it that I'm doing that's working versus the person who's doing something that isn't working? Like, what are the. What are the gaps? And most of the time, the first part is mindset. So it's just your general sense of yourself, your sense of your surroundings and your view of full potential, your view of what's possible. Right. And then it's the actions that come from that. So it's driven by your general sense of things, but then the actions that come out of that, the behaviors, in a sense. Right.
