Short excerpt from a YouTube video arguing that 10-minute advisor appointments are too short. The speaker recommends at least 20-minute intervals so advisors can build rapport (e.g., let customers "pet the dog"), properly address concerns, follow up, and manage customers who require more time ("waiters").
If you have advisors writing customers every 10 minutes, like, if you're making appointments every 10 minutes, it's virtually impossible for a customer to pet the dog or for an advisor to pet the dog. Make friends with the customer, really address their, you know, their concerns and make the customer feel comfortable and welcome and then call and follow up on the other customers in between. So the first thing would be in the system is to have at least a 20 minute interval in between. The the other part of that is if, like, you can, if you can do four appointments in an hour, if three of those are waiters, you're diminishing the advisors chances of communication. Also because waiters take more time. They're there, you know, and also you don't have time to follow up on the waiters and go talk to the customer. Like.
