Chris Collins describes a scheduling strategy for service drives: deliberately book appointments early to 'load the shop' and maximize daily work, typically stopping BDC-set appointments at 11:30 AM while allowing rare exceptions (e.g., a customer who can only come at 2:00 PM). He also mentions cutting advisors off around 11:00–11:40 depending on desired RO (repair order) volume and holdovers.
I am booking them strategically to load the shop early get in as much work as I can and most of the time I'm, I'm cutting the advisors off by like 11, 1140 and they're somewhere depending on the advisor and how many ros I want them to write on a daily basis and this you know this can change depending on holdovers etc. So if I'm setting up an appointment system and most of the time that's at the BDC I'm stopping the appointments at 11:30 I would allow any customer that that doesn't work for so let's say we have a customer and they're like the only time I can come in is 2 o' clock we will make that exception for them. In my experience that happens way less than we think it happens but either way we will put a customer where they want to be if that's the only way that it can work for them or they you know highly vocal, you know verbalize that.
