A short YouTube transcript excerpt of Chris Collins describing his experience as a service advisor and emphasizing the importance of managing every aspect of a customer's service experience, including direct handoffs and scheduling details.
So when I was a service advisor, when I called somebody to tell them the vehicle is ready, the biggest question on that call is, when are you coming to get it? Always. Is there any chance you could come 30 minutes earlier? Because I'm going to be gone at that time or whatever it is. But I don't just, like, I don't want another advisor writing up my customer. I don't want anybody else delivering my customer. And so controlling every aspect of the customer's experience is.
I mean, it's an art form in a sense, but.
