Short promotional/transcript clip of Chris Collins arguing that service-industry hires (e.g., baristas from Starbucks) lack industry-specific basic language and understanding. Without formal training, employees are perceived as incompetent by peers, career paths and retention suffer, and business results are left to chance. Collins concludes with a direct promotion of training services from Chris Collins Inc.
Basic language in our industry. That's all you know, it doesn't come from restaurants, it doesn't come from other industries. When you hire barista from Starbucks to be a service advisor, they don't know anything about our industry. If you don't put them through training, they don't have the basic understanding of what anything is or what it means. Yes. And then the employee, other employees just think that person's dumb. You know, you said sales is intentional because they always have training. We're leaving the, the culture to chance. We're leaving the career path to chance and our retention of employees, right? That's right. We're leaving the success of them to chance and our results to chance. And it's all fixed very simply by having training. By the way, guess who offers training? Chris Collins Inc. Yeah, we have some of the best training or at least that's what you will think. Everyone.
