Chris Collins and a co-speaker argue that managers lack confidence because financial information is unnecessarily complicated. They show how simplifying numbers around net-to-gross and customer experience gives managers a real competitive edge.
Like, you give a manager all this responsibility, and they have no idea why they're doing what they're doing. Yeah, it's nuts. It is.
It's definitely an industry curse of complicating the simple.
Yeah.
Yeah. And what we do, I think that that's what happens when somebody comes in here to a master class, is we pull all the distractions out, and they just focus on, like, they leave here with four or five really good, solid things. And you can see it, like, when we go over the financial stuff, like, the. Their confidence goes up. They're like, oh, wait, it wasn't as crazy as I thought that it was going to be. And they just. It's clarity at the end of the day. And I think that that's from a financial standpoint. For dawn, clarity and understanding how the business operates would be a huge advantage over her contemporaries.
You want to be 40% net to gross, and you want to have the best CSI in the country, the best customer experience. Those two things. Yeah, if you got that, you're. You're probably. You probably have a pretty easy day at the office.
