The Differences Between A Manager And A Leader | SDR #217

Welcome to the big show. I'm Chris Collins and this is Chris Tone.

Hello, everyone.

He's got the jokes, this guy.

It's a good.

It's going to be a good non stop jokes. Today we're going to talk about the difference between a manager and a leader. And we're going to reference some of you in the audience that commented on a post we had on Facebook. We're also going to talk about the news, going to surprise you who's in the news, and then we're going to tell you a story about a bean.

That and much, much more coming up on Service Drive Revolution.

Now, before we get to the topic of leadership today or the news, we should talk about what we did last weekend.

We went to one of my favorite cities on the planet.

A city you have a lot of experience with.

A city with broad shoulders. A city with broad shoulders.

I thought it was the Windy City.

Also. The Windy City, the second city. I could go on. I could give you lots of different nicknames for it. But we went to Chicago. It was a really, really cool weekend. Had a lot of fun. Went to the Art Institute. But my favorite thing of all, and I didn't go do it. I didn't partake like some of the other members of our party did. But the bean is funny, right?

Funny how?

How's that funny?

So I first off there was like.

Maybe we should give everybody context.

What? Context is overrated. Go ahead. Yeah, it's a good idea.

The. I was in Chicago for a meeting and I went just on a whim because I had a day in between my meeting and flying to Florida to do the leadership stuff. And I went to the Museum of Contemporary Art there. I forget what it's called. And. And then I went to the Art Institute, which is top 10 museums in the world, honestly. Yeah, they do such a great job. And I understand most people here probably don't fancy art. I don't know. But I do. We are designing a library here in the building. The reason why Christian and I are in our conference room filming this right now is because the SDR set was in the room that we're building the library. So we're building a big state of the art facility that is going to be where we host our leadership training, where we do videos. And.

When I was there in Chicago, I saw a art installation that was a retrospective by somebody by the name of Nick Cave. Not the musician, believe it or not.

It's two different Nick Caves.

Two different Nick Caves. Not the musician. Artist. And so I Was so affected by it. And a couple other things there that were video LED screens, stuff that we're doing here in the library that when I got back, I was like, christian, we need to go see it. So seven of us went. So we took half the office. So we took, you know, the crew, basically, and the. Our friend Eric who is designing it. So many of you who have been to our old office. Remember my office, the unit that had the leather wall and was more of a cigar lounge. Eric Dixon designed that. He's. He's helping us design this also. So we took him with us. And would you agree that what we saw you could not explain?

No, you cannot.

Also, it was coming down that Sunday, so we went Friday. We flew out Friday. Yeah, we saw it Friday. We went back and saw it again Saturday. It was gone Sunday. Yeah. So just in the nick of time, but incredible, right?

Yeah, it was super inspirational. And I thought that. That it was really good for our production team, our marketing team, and Eric to see that along with us. Just because it's good to kind of get out of your. Your normal rut of thinking.

Yeah. And so then also I took my fiance and the. You know, I like to include her in that stuff because then sometimes when I'm excited about something or I'm doing something, she doesn't understand what I'm doing and thinks I'm crazy. And so I thought it was important that she kind of see it. So she's on the same page. But one of the problems I have with her, one of the issues, deep, deep rooted issues. She's a tourist.

Why is that so bad? I think it's great.

When we went to London for my 50th birthday, she wanted to go to the castle and see the drone jewels. So then.

She saw this thing on social media or somewhere. I don't know where does she see this stuff? Because it caught me completely off guard.

Yeah. The beans. The beans. Definitely a social media phenomenon.

So she says we got to go see the bean. Meanwhile, we're in Chicago for basically, like 36 hours. Yeah. We flew in.

Besides, like a couple meals. We were going to two places, and that was it. And so we. We had Kevin with us, who wants to go see baseball.

Yep.

So he wants to go see Wrigley Field.

He does.

Then she wants to go see the bean. So we're at the. The Art Institute, and it ends up. I didn't know this. The bean is across the street. Yeah.

You can almost see it.

So I was like, okay, here's it here's an easy way. And I'm like, hey, when we're done, we'll let everybody go. We'll walk over to see the bean. And so it was packed with people.

Yeah.

And basically, it's a big jelly bean made out of chrome.

Exactly.

And that's it. Like, I don't know. I don't get it.

And I don't think people that want to go see it get it either. So I'm not exactly.

Everybody's just taking a selfie, and then you're in the selfie because it's a reflective. It's like chrome. It's a mirror.

Now, I will say I've seen pictures at night where the reflection gets, like, the cityscape in it. Those pictures look really cool.

That stuff is hilarious to me because I live by the pink wall, the infamous pink wall in Los Angeles. And all day long, truckloads of people are going to take their picture in front of a Pepto Bismol Pink wall.

It's one of the most selfied places in L. A. Right?

Maybe the world.

Yeah.

It's incredible. And it's just a pink wall. Most people don't even know that it's a clothing store, that it's Paul Smith. Most people have no idea. They just think it's the pink wall. Tour buses drop people off there. They take their picture in front of it, get back on the bus, and who knows where else they go? So the bean is kind of like. That is. It's like this thing. I get it. Maybe the lesson is we should have that in a service. Drive.

Something to a selfie place. Yeah, that makes a lot of sense, actually.

But it was a fun. It was a fun trip.

I'm really glad we went.

Yeah, it was cool. It was hard to put that into words. And I want to do more of that.

Well, I was thinking every time we do a little thing like that, that I wish it was longer. But at the same time, the. The condensed trip forces you to, like, really appreciate every minute. Like, everything's really, really intentional. It was another thing that was interesting that happened there is that I went into Chick Fil a and I ate a kid's meal, and it was fine, but I couldn't believe how mad that kid's mom got at me.

That's hilarious. And we did really go to Chick Fil A. So you had me for a second, but I was trying to think, what did you order? And I didn't remember. I thought you had a sandwich. Yeah, we did go to Chick Fil.

A I got him.

You did. That was great. I do want to take a caution, Kevin to London.

Yeah.

There's so many cool films there that, that I would love for them to CN just art installations. So you want to get to the. Get to the news.

You know what? I can't. I have to start off with our friends.

You got a big stack.

I do. I got a lot of news here.

But you know what's funny is I was on a call earlier with a manufacturer that I am. We are doing something with. We won't say what. And in that they pointed out that they are not Ford and that they value their dealers.

Because Ford's such a punching bag for us.

Is Ford a leader or are they. Are they just blowing it up?

They're an interesting brand right now. But with that in mind, Ford's latest supply chain problem. They've got a shortage of the blue oval badges. US automaker held back shipments of some vehicles because of difficulty getting model name plates and company logos. In related news, I was able to find these logos online at Amazon and I can get them delivered tomorrow free with Prime.

So somebody at Ford needs an Amazon prime account.

That's right.

And all their supply issues are fixed.

Everything will be fixed. Link to Bezos. So I thought that was hilarious.

That is hilarious.

So they, they can't get all the emblems. It's hilarious. And I actually.

Do you think the part number is the same on Amazon as it is in a Ford parts?

So it's funny. I took a screenshot but maybe we can show it. But the part, it looked like a Ford part number. So I actually.

That's hilarious.

I don't know what to say other than that's great. But this was also pretty funny. So Faraday, which is one of kind of like our, our pop up electric companies.

Electric car company.

Yeah. Faraday's executive chair exits EV company citing death threats. Two additional board members stepped down this week along with executive chairman Susan Swenson. The company said Thursday in a securities filing he was appointed Adam. He was appointed to serve as an interim non executive chair. So what I'm gonna say to Adam is I'd Recommend you stay 214 miles away from anybody because they'll never catch you because they'll run out of charge.

Why are people threatening to kill people on the Faraday board?

Yeah, I'm not sure because of the whole it's the ICE/EV conversation that's happening with ICE mean internal combustion engine.

But why, why, why not Elon Musk? Why Faraday.

Oh, no. I have to guess that Elon gets a couple of death threats every day.

Oh, he's just not scared.

Yeah, he's just. I. I don't think that he cares.

So people are threatening electric car companies.

Yeah.

So it says. Yeah. That there's campaigns out there to kind of blackball these executives of the car companies and that they're fearing for their lives.

Do you think this is like a UAW thing?

Because most of these aren't union.

No, not at all. But it. It could be. It doesn't allude to that in this article, but that's a pretty interesting thought.

I've had some. I've had some threats from unions before.

Yeah. The funny thing is that I think that you make the lives of the people much better. Whenever you've gone into a store and done some union stuff, they end up winning at the end of the day.

This was in construction.

Not car stuff. I've had. In the car thing.

I've had. Okay. Experiences. But in construction, when you're building a big building, the unions will come after you and say you should only use union.

Material or workers or whatever. Workers, yeah.

But that, you know, you're talking about electrical, concrete, you know, they want you to commit.

Yeah.

That's funny how they're very firm sometimes.

Yeah.

I don't. I'm not going to be intimidated by that. I mean, if that's how I'm going, I guess.

No, but I think that a lot of people are. I mean, it's. It's interesting to see how the unions work within different industries. For sure. It's not just about. Just about us. And in other news, Ford.

We got Ford again. Their.

Ford's electric F150 Lightning truck gets a higher starting price again.

So they're raising the price.

Yeah. You want to know what they blamed it on?

What?

Supply chain issues.

Well, the emblem.

Yeah, those emblems. You can't find them on. You can't find them anywhere. Yeah, they're not out there. It's so funny.

So how much are they raising it?

So now the new price tag for the 2023 F150 Lightning Pro, $51,974 from what it was under 50 before. Yeah.

So it's started out still a great deal.

46, 974.

So it's still a great deal. I don't think that's gonna. I don't. I think they could raise the price another 10,000 and they would sell every one of them.

Yeah, I think you're probably right. And pretty soon they probably won't be selling them at the dealerships either. Right.

I would love for my mom to get one of those. I wonder how they are in the snow.

That's a really good question. I would guess that like with the way that the base is on electric cars, that weight distribution is really, really nice. So it's gonna have really good grip.

I wonder.

I bet it would. I just think that the best thing that Ford did with that is the way that they did the advertisements on how it can power your house and the if there's a blackout. I thought that. I think that really raised everyone's ears a little bit to pay attention. So that was really good. But that is, that's my news for the day.

Two Ford stories and a death threat.

Yeah, it really, it was good. We continue our. We continue our topic of death.

So our team here.

Was pointing out how many comments this post on Facebook was getting. And the headline was, what distinguishes a leader from a manager?

Oh, that reminds me of a story.

So there's this guy, he goes to a leadership convention, right? And sometimes when you go to these conventions and you come home and you're just really, really amped up and that's what happened to this guy. Let's call him Bill. I like to call people Bill. So Bill's like all amped up and he gets together with his team on Monday morning. He's like, guys, I went to this leadership experience. It was the most amazing thing my life. And the team's like, oh yeah, alright. He's like, I just want to know. I want to let you all know this door is open. If you have questions or you guys need anything you want to talk about, even the littlest thing, I'm here, I'm here to listen because I know that to be a good leader, I've got to communicate and we've got to have trust. He lets everybody go. Hour goes by, nobody goes into his office and.

Another hour goes by. Guy kind of like he walks past Bill's office a couple of times, but you can see like he's wanting something, right? So finally Bill's like, hey, come on in. And it's Joe. And Joe's like, hey boss, I'm really glad that you've started this open door policy because.

I've got a problem. And Bill's like, no, no, Joe, you don't have a problem. We don't see problems, we see opportunities. And Joe goes, okay, Bill, I've got a drinking opportunity.

That's pretty good.

Thanks.

You could have worked in a couple more leadership cliches.

Don'T you think?

I hit a bunch of them, though.

Yeah.

Open door policy, trust fall, the whole thing. Yeah.

Oh, goodness gracious. So you want to start with that?

Yeah. So what distinguishes a leader from a manager? Christian.

You gotta wake up to get up, let you down.

So there's a bunch of good ones on here. A bunch of good comments.

Yeah, I highlighted a bunch that I thought were just good comments. First off, I would say just the dialogue in general. And this conversation was really, really good.

This is on Facebook.

Yeah. So the first thing that.

I did that I liked and maybe just kind of had a twist on was from Jesse, who said, I've had managers that just sit in their office and don't have a clue what's going on. The best managers I've had were working right there with us. I have a couple managers I'm super close to, ones I've worked with, and some that I've had that never worked at all. Right. So essentially, it was kind of like the getting your arms dirty and everything like that. And my question to Jesse would be is that I'd be curious of what happened first. Did you connect with them and you like the manager, or did you just start to like them because they were out there working with you? Because there are some times when, you know, I think about managers, if they're doing too much of the stuff, they're not actually leading the team. Right. So I wanted to kind of throw that out there. But I like that the managers are. He's super close to a couple of them because I think that that's a key, is building relationships with your team.

I thought this one was interesting. And I didn't know that a manager's job was to kill or murder, but Nicholas Thorpe says, a manager executes, a leader inspires.

So, yeah, if we take, like, the death connotation out, but just be aware it's there. My thing with that is that. I don't know. I've seen plenty of managers that can't execute, and that's why they're not leaders. What do you think about that?

I agree.

I also wanted to read. So it was.