Short clip from a Chris Collins YouTube episode (Service Driver Revolution) arguing that a culture of making excuses prevents organizational improvement. Collins uses an F1 race audio example to contrast a winner's constructive critique with lower-ranked participants' defeatist excuses, and he warns that excuse-making sets organizations' expectations to average or below. The clip ends with a program sign-off and calls-to-action.
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Yeah, you can feel culture, for sure. And I. I think one of the cultures that we run up against that were we're always trying to undo is the culture of making excuses, like blaming the market, blaming that it's higher, it's hard to hire the right people. Oh, you know, the economy. This generation is stupid. Whatever. Like the. The one thing that never, never makes you better is making excuses. Because when you make an excuse, it's final. It's like, oh, well, this young generation, they don't want to work. They're dumb. And then you're done. So now what? Now what do we do? Yeah, so we just. Now we've. We've set our destiny to below average or average at best. And so that is a culture, A culture of making excuses does kind of reverberate through the whole business.
Yeah, it is funny. We're. We're talking about all those calls that we were on yesterday, and it's. It's such an interesting shift because how we kind of will talk to.
Certain groups and we kind of rank everybody by performance, and you physically feel the shift between the people that are at the bottom.
And then on one of those calls yesterday, I wanted to play that. Did I ever play that for you? The. The F1, the very first race of the year, and the audio recording of the drivers as they finished.
I faintly remember it. Yes.
Remember me playing it?
Yeah.
And so you start with Max, who won the race, and he's like, well, we could have done this better, whatever, but good job, boys. And then by the time he got to Hamilton at, like, fifth, it's just excuse. And then it's just excuse after excuse, excuse. And the guy at the top isn't happy. Like, you know, he's saying, like, we could have done a couple things better or whatever, but just the tone of. By the time you're at fifth place, nobody's talking about they could have done better. They're just. They're resolved to their destiny. It's like the learned helplessness is kicked in and that controls them.
Like, fifth is better than we thought we'd do. Like, that kind of stuff. Like, they start the race trying to get seventh. Three years ago, we were in sixth, but we.
So, you know, slowly but surely, fifth is great.
Thanks so much for watching this clip of Service Driver Revolution. We're uploading new stuff every day, so make sure you subscribe and click the bell icon so you don't miss out. If you have a question you'd like us to answer on the show, call 8333 Ask SDR and we'll answer your question on the show. That's 8333 Ask SDR. For special deals on our books and training, head over to offers.chriscollinsinc.com now that's offers.chriscollinsInc.com I'm Chris Collins and I'll see you in the next video.
