Chris Collins argues that recruiting and retaining employees will become increasingly difficult and organizations must create a distinctive, value-driven workplace. He links customer experience to employee experience—claiming how a company treats customers reflects how it treats employees—and recommends focusing on continuous improvement, customer-first values, training, and career paths. The clip ends with promotional calls-to-action (subscribe, call-in number, offers website).
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I think everybody needs to embrace the fact that it's going to get harder and harder to recruit and retain employees in the future. And so you need to create a place that's special. You need to stand for something. You need to be cutting edge. You need to be progressive in your thoughts and your approach to customers. And I think less and less people are going to want to work for a business that doesn't put the customers first and doesn't care about the value you're providing in the marketplace because they're going to, they're going to sense that it reflects on them. On social media, just in general, they don't, they don't want to share the business that they work at because they feel like it's unethical or they don't care about customers or there's so many issues. And so, you know, more and more I hear from people that we interview, oh, I looked at their reviews on Google, I did a background check on the company. So they're looking at you as an employer, wondering what you stand for, what people are saying. And believe it or not, you might disagree with me in the moment when I say this, but you'll agree with me in time that how you treat customers is how you treat employees. It's exactly the same and they know that and they understand that. And so the idea that people are reviewing you online and having a terrible experience is directly in line with people that work for you have a terrible experience because how you do anything is how you do everything. So the two are connected. If you don't stand for a great customer experience, if you're not constantly improving, if you're not offering training and in a career path and a way for somebody to improve their lifestyle, their circle of friends, just how they feel about life in general, being inspired versus being depressed, people aren't gonna wanna work for you in the future. The game is going to be much harder and you need to take it serious and you need to start thinking about it now.
Thanks so much for watching this clip of Service Driver Revolution. We're uploading new stuff every day, so. So make sure you subscribe and click the bell icon so you don't miss out. If you have a question you'd like us to answer on the show, call 8333-ASK SDR and we'll answer your question on the show. That's 8333 Ask SDR. For special deals on our books and training, head over to offers.chriscollinsinc.com now that's offers.chriscollinsInc.com I'm Chris Collins, and I'll see.
