The Most Valuable Videos To Revisit

Number five is service advisors need to stop being average. So that was the title. That episode is about how to stop being average. Stop measuring yourself against everybody else. Stop repeating the same average tasks every day. Stop comparing yourself to others, which is redundant here. And then to be a leader and raise your self esteem. But that's number five. Interesting, right?

Yeah, for sure.

Then number four is morning routines of Millionaire service advisors. Now remember when we had the idea for this episode, we were playing off of the book the millionaire service advisor, but that's number four. So morning routine of Millionaire service Advisors. We talked about the first thing that you want to consider is the coffee. What does that mean?

So we were talking about essentially that the coffee and how we start the day was really, really important. And I think we. We went off on a little bit.

Oh, like when you're making coffee, this is what you should think about. Yeah, yeah. And then how you present yourself. Dress your. You know, there's a bunch of good stuff in. In that one, but that's fun.

It was probably my favorite episode to film.

Really?

Yeah.

Interesting. Why is that?

It was just. It was really one of the first times I just kind of actually interviewed you. Do you remember that format? Okay.

But I think that format works really well.

Yeah. So I thought that that was the first time that we'd done it like that. And I was able to kind of ask the questions in ways that you really were really open up about some great ideas for advisors on how to pick up and like what really, really worked for you. It just. That format was.

Yeah, I think that format works because I don't have the pressure. I have the freedom to expand on things. I'm not driving.

Yes.

Right. That's great. Number three questions service advisors should be asking. It's a pretty good. Pretty good list.

Yeah. We must put out.

Do you remember doing that one?

Yeah, we did. I would say that we probably did. Between the two of us, we had lists and I Bet we did 10 or 15 questions that you could be asking. Certainly some are leading. And then the biggest thing at the end of the day is making sure that you're asking the customer about themselves.

Yeah. And something that might be interesting to.

You.

Watching or listening to. This is the way that we do this, is we come up with these topics and then you and I will separately. We have a day or two. So we'll have the production meeting on Monday. We'll talk about the topics and then you'll come up with a list independently. And I will. Sometimes we'll share the List. Sometimes we won't, but it's always really fun to, you know, hear what ideas you came up with and then me to give you my ideas and go back and forth. But that's the process. So we have a little time to think about it. So they're not random. Like, it's not on the spot. Yeah.

You think that that would surprise people is knowing how much, like, what we do in preparation for the show. Like, it's not just that we film this thing. We think a lot about, like, what goes into it.

No. Nor should they. Yeah. I think people, at the end of the day just want what they want, and they don't care how it was made. Maybe they don't want. Just show me the baby.

Okay.

They don't want to hear about the childbirth.

That guy from 711 didn't want to see.

I will say, though, when people, especially at our old office, they wanted their picture on the SDR set the most.

Yeah, that was a. That was the one.

They sit in the chairs and they. They. Which is just, you know, insight into how much people care about it. You know, they feel like they're part of it.

Which is by far the most photographed thing in that office.

Was this so interesting? Because I thought this would have been backwards, but interestingly, 3, 4, and 5 are service advisor, right?

Yeah.

But now number two is service manager. There's way more advisors in the country than there are managers. So it's interesting to me that this one ranked as high as it did. But nine reasons why service managers fail is number two.

That's a killer list.

Yeah. What's your favorite one on that list?

Tribal knowledge.

I was going to say the same thing. It's probably the. The most common thing in our industry is we're doing things out of automatic pilot.

Not because they make sense.

That's right. Just the way we've always done it.

Yep. It is what it is. We don't want to, you know, we don't want to be different.

Nope.

So that's number two, and then the number one. I wish we had a drum. Drums set in here. Like.

The number one.

Topic that you consumed the most of is tips to become a great service manager. Tips to become a great service manager. So once again, surprisingly, Service Manager was 1 and 2, not Service Advisor. And maybe the word great is what made that pull.

I like that. One is great, and then two is doom and gloom. But both.

Oh, so. So the positive twist pulled better than the negative. Yeah, I didn't. I didn't think of that. But you're right. That's interesting. Well, I'm glad the positive pulled better because sometimes I I don't like having these, like, dog whistle negative. Yeah, I know they pull better, but it's not always my favorite.

Thanks so much for watching this clip.

Of Service Driving Revolution.

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