The ONE Question Elon Musk Asks During a Job Interview?? (Service Drive Revolution)

Oh, my gosh. Yes, I. When I read this, I. My mind exploded. Purple smoke went flying out of my head.

The crazy futuristic tire envisions a radical new way to replace your rubber. Rather than swapping the physical tire for a new one, the tire manufacturer is pondering something else. What if you simply regenerate new tread? What if you made a tire that grew its own skin?

Sorry, I have to share a quick story. So I share a story in one of our classes that we teach, which is how the consumers hate auto repair. And when they purchase a new vehicle, when they're in the finance department, if they could, you know, let's say that Ford came out because they're trying to save Ford from, like, a couple episodes ago. So we're going to help Ford with this example. If Ford offered you this magical pod that you inserted in the fuel tank at delivery, you would never have to do auto repair.

And so the magical pod keeps the car truck from ever breaking.

Yeah. And check this out. So the only thing is, you've got these pads you got to park the car on at night. The tires will magically regenerate. You never have to buy tires again. The brakes will magically regenerate. The fluids will magically regenerate. But you've got to do it now, because once you drive it off lot, you can't do that. 100% of consumers would choose to buy this, then go through our process on the repair side of things.

Right.

So this is very interesting that Goodyear's actually developing this. It's. It's fascinating to me.

So the. The thing is, is that their concept is it's a compound that they insert into the center of the tire. So the rim and the tire all kind of one.

Right.

They insert it, and then it pushes the rubber out and it grows its own tread.

Yeah. So it regenerates.

And then the idea, too, in the article, too, was that it could, like, do winter and summer. So the different inserts or the different gel or rubber.

Gel track day coming up. You're gonna put your racing slits. Yeah, yeah. You got winter coming. You're gonna do your snow chairs without having to go into the shop.

It's going to affect alignment sales. It is, because you just put more of the goo in. You don't align it. So cars are driving down the street.

All depends on the cost of the goo.

Oh, you think the goo might be expensive?

The goo could be expensive. So the alignment service can always be a cost benefit and actually save you money. That's very interesting. I Wonder when one of the brake companies are going to come out with regenerative brakes. They already have that.

I think that's harder to do than rubber, don't you think?

Well, yeah. With a friction material. Yes. Yeah, I think they'll do something with magnets or gravitational pull, the earth slowing the vehicle down.

What is your style of interviewing? Like, say you're interviewing an advisor. Like, what, are there two or three questions that you ask in an interview that you think are magic?

Well, Chris, I'd love to give you a great answer. However, with my track record at my shop in three years going through 18 advisors and 42 technicians, I'd love to learn something today. So go ahead, tell me what I should be asking.

Well, I mean, one of the questions I like to ask service advisors is like, tell me about a difficult customer experience or an unhappy customer and how you turn them around.

Okay.

Just get out the checkbook and write them a check.

What?

I'm answering your question. I'm being funny here.

Give the farm away.

Give the farm away. No, you don't want that person.

What you want is an advisor that answers that question. Well, what I did is I gave away $5,000 to policy or whatever.

Oh, my gosh, that's way too much money.

Now, some people would ask that question a little bit different, and they would say, like, how have you used your sense of humor or your magic powers, that sort of thing.

So, but then you're assuming somebody has a sense of humor or magical powers, Right?

It's a trick.

It is.

It's a trick.

It is. Was the. Is the point here, though, to keep.

Them talking and see, the purpose of a job interview is to scare the living crap out of people.

Okay.

Intimidation.

Yeah. Oh, God, no. I'm joking.

Okay.

No, but the. The purpose is it to understand what their system is or their style. Right. One question I like to ask advisors, too is like, what. When you're walking up to a customer that's at their car. So you're approaching a customer at their car, you're going to write them up, you're going to help them. What are you thinking?

Should we do role play for the audience now? Pretend that you're the service manager. I'm the service.

That's too kinky. Let's not do that. But what would you want to hear from an advisor?

Well, one of the things I would want to hear is what are they going to look for to connect with the customer? How can they help the customer? The personal clue.

Now, what if they say what I'm thinking what I'm going to sell them.

Wrong mindset.

Yeah.

How much are Spiffs?

Sales are easy. The sales come if you connect.

Absolutely.

Right.

Yeah, for sure.

I want somebody who's in the. In the spirit of connecting, helping, taking care of the money takes care of itself.

Absolutely. Go to relationship, not transaction.

So Elon Musk has a question that he asks in every interview when he's talking to candidates. And it's one simple, important question. Tell me about some of the most difficult problems you worked on and how you solve them.

That's a great question.

It's kind of in line with this, with our style, right?

Yes. And you can frame that.

Give me an example. And how did you fix it?

That's really good. I also, like, for advisors, give me one of the hardest sales objections you've ever had to overcome. And how did you overcome.

So what did we learn here?

We learned that they. Your answers in hiring the right people lie in the question that you ask.

Maybe. Maybe that's what we learned. But could it be possible be intimidating? Well, yeah, I shared that. Is it possible that we're more like Elon Musk than we think?

I would. Yeah, absolutely. Is that a good or a bad thing, though?

It's a great thing. What, are you kidding?

Great thing. Changing the world. Changing the world.

What do we have against Elon Musk?

It's kind of a polarizing topic.

Really?

I believe so, yes.

But I mean, just as an individual performing, like.

Absolutely.

Let's go back to his PayPal days with Peter Thiel. Do you ever watch any of Peter Thiel's stuff?

No.

Do you know who Peter Thiel is?

How should I answer this?

Honestly?

No, I don't.

Honestly. And quickly.

Honestly, no. There you go. Done.

You don't know Peter Thiel is.

I don't know.

So Peter Thiel and this guy you might have heard of, Elon Musk started PayPal.

Okay.

And then Peter was one. When he. When they sold PayPal, he was one of the first investors in Facebook.

Nice.

I think he was the first person to give Facebook money.

Which is interesting because I saw an interview when they asked him about that, and they're like, hey, was it this? Was it that? He's like, no. We tried to start a social media company before, and they were just growing really fast. And so, like, it wasn't a lot of thought in it. He's like, you know, I don't know. Like, was it Mark? Did he have a great pitch? He was like, no. They just needed money for more servers because they were adding like 20 schools a month, and I thought maybe there's something. Let's give him half a million bucks.

Throw it at the wall and see.

Yeah, but pretty interesting guy. And his interviews are great.

He.

He had a lot to do with Trump getting elected. He was a big.

I'll give him a high five.

He's also the guy that hated Gawker and gave Hulk Hogan the money to sue Gawker, which ended up putting Gawker out of business. Wow. He's that guy. He's.

I have some homework to do.

So he funded. Do you know that story? He funded Hulk Hogan.

You're asking me all these tough questions today, Chris.

Well, I don't know. I'm just. I guess I'm watching different stuff on YouTube than you are. You're watching, like, how to replace an AC compressor, and I'm watching Peter Thiel.

I know how to do that.

Then what are you watching?

How to increase my fourth labor line.

No, nobody but us is putting stuff out like that. Thank you so much for watching this clip of Service Drive Revolution. Now you can catch the full episode on on YouTube, iTunes, or Spotify or wherever you consume your podcast. If you have any questions, go ahead and post them in the comments below. Make sure you subscribe and hit the bell icon so you're notified when we post new episodes. I'm Chris Collins, and you can find me on Facebook and Instagram at Chris Bulldog Collins. And I'll see you again on the next episode.