The Secret Behind Long Wait Times at Service Departments
30 Jan 2024 · 0 min
0:15
This YouTube video (Chris Collins) explains causes of long wait times in automotive service departments, arguing that traffic is rarely the main issue and that many departments are booked out—typically around three weeks—creating pent-up demand. The clip critiques staffing and capacity rather than customer flow alone.
Questions this video answers
Three weeks.
