Chris CollinsHelping Struggling Dealerships Build Profitable, High-Performing Service Departments | Automotive Coaching Expert | CEO

The Secret to Being a High Performing Advisor Revealed

30 Oct 2023 · 1 min

Watch on YouTube

0:44

A short monologue by a speaker (Chris Collins) describing traits of high-performing advisors. The speaker argues that top advisors are 'control freaks' who tightly manage customer interactions—avoiding others greeting, touching, or engaging the customer—and that wanting full ownership of the client relationship (not sharing or handing customers off) drives high performance. Poor performers are characterized by handing customers off.

Chapters

That's one of the things that I've noticed with advisors is that are really high performing is they are a control freak. Don't touch my customer. Don't touch my customer. Don't check them out. Don't greet them. Don't. Don't hand my workout. Don't call them, talk like they look at them. Don't you dare look at them when they walk in here. Yeah, it's. It's. It's a control freak. And I think in order to be a high performing advisor, I think you have to have that, like, I think being greedy in terms of not the money aspect, but being greedy in terms of wanting it all from the customer and not just bits and pieces, that equals that high performance. Well, if you think about the ones that don't perform well, they're handing the customer off.