Chris CollinsHelping Struggling Dealerships Build Profitable, High-Performing Service Departments | Automotive Coaching Expert | CEO

The Secrets of a Great Parts Manager Unveiled!

30 Nov 2023 · 1 min

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0:58

Chris Collins, speaking in a short YouTube segment, describes the observable differences between effective and ineffective parts managers. Good parts managers are curious and welcoming: they greet visitors enthusiastically, ask what the visitor has observed, seek ideas about pay plans, staffing mixes (runners vs. counter), and inventory practices (including perpetual inventory). Poor parts managers avoid engagement, appear disorganized (stacks of parts), and may go long periods without performing inventories (example: "it's been three years").

Chapters

The very first thing that you notice about a good parts manager is they will be excited to see you and then they will want to know what you know. So what are you seeing out there? What are people doing? They're, they're curious. They want, they want to hear different ideas. They want to hear how other people are doing pay plans, how other people are, you know, doing their, their personnel count, how many runners versus counter, how they're doing the inventory, perpetual inventory, that sort of thing. And then you can tell right away the parts managers that aren't good.
They avoid you, don't they? They avoid you. But also when you're going through and you're like, when's the last time we did an inventory? Oh, it's been three years. Like the, you can just tell by the way that the place looks, how disorganized it is. Stacks of stuff.