Truck drivers quit jobs while waiting for repairs, and customers abandon car purchases rather than wait. Service advisors share stories about what they find in trucks and stress the importance of clear communication so customers know what to expect.
If a driver is stuck down waiting for their truck to be fixed, they went and got another job.
Yeah. They would go and look for the driver in the waiting room and they'd be gone. They took another job.
Nuts. Yeah. So there was. I mean, can.
You imagine if a customer in a car, in a car dealership, just like.
I wouldn't sign another car. Yeah. I bought another car because I didn't want to wait. Well, they just slips, just go somewhere else. They weren't going to deal with it. And they.
The, the stories that the advisers have on the truck side are way better than the, the stuff that they find in trucks.
Yeah. Oh, that's a, that's another future. Hard, hard to believe for how many good stories I have from oh, man. Car dealerships. The amount of.
What'S in vehicles like trucks, it is nuts.
But yeah, again, controlling that narrative, having those plans and systems in place to communicate with customers so that there's no surprises, I think that's the biggest thing, is to avoid the surprise.
