Chris Collins (speaker) warns that many businesses operate as closed-loop systems—repetitive, predictable processes that discourage change. He argues this leads teams to avoid change and fail to see themselves as teachers; they mistakenly assume others already know what they know. The excerpt frames change-resistance and knowledge-transfer as central barriers to growth.
But beyond that, it's like, it's the same. It's the same thing, right? That's the, that's one of the, the pitfalls of what we do is we're in a closed loop system. So it's the same thing every day, right? Customers are going to make an appointment or come in, we're going to write them up, we're going to have a tech look. It's the same. There's nothing new and unpredictable about that. No matter, but it's super easy. But one of the outcomes of being in a closed loop system is we avoid change and.
We avoid thinking of ourselves as a teacher. And.
We think that everybody knows what we know, but that's just not the case.
