A short YouTube clip (Service Driving Revolution) where Chris Collins and Darren discuss responses to a Facebook post asking "What distinguishes a leader from a manager?" The hosts use a humorous anecdote ("Bill" and his open-door policy) and read audience comments—highlighting themes such as hands-on managers, execution vs inspiration, treating people as important, and the expectation that managers should also lead. The clip ends with show housekeeping (subscribe, call-in, offers).
Chapters
So our team here.
Was pointing out how many comments this post on Facebook was getting. And the headline was, what distinguishes a leader from a manager?
Oh, that reminds me of a story.
So there's this guy. He goes to a leadership convention, right? And sometimes when you go to these conventions and you come home and you're just really, really amped up. And that's what happened to this guy. Let's call him Bill. I like to call people Bill. So Bill's, like, all amped up, and he gets together with his team on Monday morning. He's like, guys, I went to this leadership experience. It was the most amazing thing of my life. And the team's like, oh, yeah. All right. He's like, I just want to know. Want to let you all know this door is open. If you have questions or you guys need anything you want to talk about, even the littlest thing, I'm here. I'm here to listen, because I know that to be a good leader, I've got to communicate, and we've got to have trust. He lets everybody go. Hour goes by. Nobody goes into his office, and.
Another hour goes by. Guy kind of like he. He walks past Bill's office a couple of times, but you can see, like, he's wanting something, right? So finally, Bill's like, hey, come on in. And it's Joe. And Joe's like, hey, boss, I'm really glad that you've started this open door policy, because.
I've got a problem. And Bill's like, no, no, Joe, you don't have a problem. We don't see problems. We see opportunities. And Joe goes, okay, Bill, I've got a drinking opportunity.
That's pretty good.
Thanks.
You could have worked in a couple more leadership cliches.
Don'T you think?
I hit a bunch of them, though.
Yeah.
Open door policy, trust fall, the whole thing. Yeah.
Oh, goodness gracious. So. So you want to start with that?
Yeah. So what distinguishes a leader from a manager?
Christian.
You gotta wake up to get up.
So there's a bunch of good ones on here. A bunch of good comments.
Yeah, I highlighted a bunch that I thought were just good comments. First off, I would say just the dialogue in general on this conversation was really, really good.
This is on Facebook.
Yeah. So the first thing that.
I did that I liked and maybe just kind of had a twist on was from Jesse, who said, I've had managers that just sit in their office and don't have a clue what's going on. The best managers I've had were working right there. With us, I have a couple managers I'm super close to, ones I've worked with, and some that I've had that never worked at all. Right. So essentially that was kind of like the. The getting your arms dirty and everything like that. And my question to Jesse would be is that I'd be curious of what happened first. Did you connect with them and you like the manager, or did you just start to like them because they were out there working with you? Because there are some times when I think about managers, if they're doing too much of the stuff, they're not actually leading the team. Right. So I wanted to kind of throw that out there. But I like that managers are. He's super close to a couple of them because I think that that's a key, is building relationships with your team.
I thought this one was interesting. And I didn't know that a manager's job was to kill or murder, but Nicholas Thorpe says, a manager executes, a leader inspires.
So, yeah, if we take, like the death connotation out, but just be aware it's there. My thing with that is that, I don't know. I've seen plenty of managers that can't execute, and that's why they're not leaders. What do you think about that? I agree.
I also wanted to read. So it was. It was Carl Sagan. And I know this. You might think this is a joke, but that reminded me of something that Carl Sagan said. He said, anytime I talk to a manager, feel like they're important. Anytime I talk to a leader, I feel like I'm important.
Oh, that's good. Yeah, I like that. You totally thought that was a joke, Darren. You never know with you.
Yeah.
Darren McLee, Leah McLee. How would you say that?
McLee.
Darren McLee says managers contemplate the difference between being a manager and a leader. Leaders ignore the whole conversation. Just get back to working with their people towards improving improvement and success.
I like it.
What other ones on here did you get?
I like Lance's. So Lance Licitar.
He says that it should be one in the same. If your manager isn't a leader, you have an issue.
Sounds pretty straightforward, but I think he's right.
A lot of these, though, are about caring for each other, about empathy, about respect.
And so I find when people answer these sort of questions about, oh, a leader cares for people, or a leader has empathy or whatever, that really is more of a indicator of what you're desiring.
Right.
Not creating an effective outcome.
Thanks so much for watching this clip of Service Driving Revolution. We're uploading new stuff every day, so make sure you subscribe and click the bell icon so you don't miss out. If you have a question you'd like us to answer on the show, call 8333 Ask SDR and we'll answer your question on the show. That's 8333 Ask SDR. For special deals on our books and training, head over to offers.chriscollinsinc.com now that's offers.chriscollinsInc.com I'm Chris Collins, and I'll see.
