What Service Drives Can Learn From the Bud Light Controversy | SDR #239

Chris Collins and Christian discuss whether a service department could face a reputational crisis like Bud Light did, trading stories about parking tickets, stolen catalytic converters, and beach encounters along the way.
Chapters
Welcome everybody. Today we want to answer the question on everybody's mind.
Could your service department be the next Bud Light?
I also am going to tell Bud Light how to fix their problem. A little late, but I'm still going to tell them. Christian shares a story that I don't know, you don't want your kids to hear, but still relevant. Very the news and much, much more. Coming up on this edition of Service Drive Revolution.
Hello, everybody. Welcome to the Bateshow. How are you, Chrishon?
I'm doing great.
How was your weekend? Oh, boy.
Well, it started off Saturday. You came over to my place. I did. So that was a get together that.
Was a lot of fun. I thoroughly enjoyed hanging out and watching the boxing. So one of my favorite things about going over to Chris's house and watching the boxing is I have to say this first off, right. I don't know a lot about boxing, but Chris's friend Matt knows a lot about boxing and it's like having my own color commentary guy there while I'm watching the fights. And I only thought of it yesterday that he's probably sick of me asking him questions when he just wants to watch the fight. But for me, I think it's beautiful.
No, there was a whole back end of this that you don't know. But like earlier in the day he, he emailed me a form. He wanted everybody who came over to keep track by round, like score the fight and then have a contest at the end. Like everybody puts in a hundred bucks or something.
Like buying a Super Bowl. Super bowl squares but for boxing. Almost.
But scoring. Boxing's harder. It's harder than, than scoring baseball.
Yeah. Because I, I don't even understand how the scoring works.
Yeah. So he wanted everybody to score.
That's pretty funny.
I told him my printer was broken.
I don't think it is, but it isn't.
But I didn't want to do that. So to make it work.
So that, so that was, that was a lot of fun. I enjoyed going over there. So that was a really good.
Your people there, your girlfriend is now wearing like you very fancy expensive shoes.
She's. She's got the fever a little bit.
Yeah.
So.
So purses and shoes. You spoiled her a little bit. You've created something. It's great.
It raises her self confidence though, because people do tell her they like the shoes.
It's good.
So I kind of dig that a little bit. So that was great. And then so weird stuff happened on Sunday though, where I usually over the weekends I like to go out and do hiking. So this weekend was a Malibu trip, which I think that there's some of the best views in the world are in Malibu overlooking the ocean and everything like that. But I know that I like my car now. I really like it.
So midlife crisis car.
Yeah, the midlife crisis car, as you call it. Yep. So first off yesterday, great day for the top down. It was just a perfect temperature out and it was really, really nice. So we, we go out into the, to the hills probably is what, what they would be called. So we, so we go up into this thing and like to get to the hiking trail, you have to go through probably six miles of like really windy, snaky roads, which look like they'd be really fun to do in a cycle. But after winding around, finally find a parking spot on the, on the street, which, why by street I mean it was like a one, one lane kind of situation where it was like people went the same road both directions. So it was a little bit nerve wracking. And like I was half on the road and half off. And if I went any further off I would have, the car would have tumbled over a cliff. And so we get there, we start walking and we get about, I don't know, maybe a half mile in which I think that our average hike is a four mile hike and a half mile in.
You're hiking on the beach or in the mountains?
No, in the mountains to start.
So is this like the Santa Monica moons?
Sure, whatever's in Malibu off of like by Topanga Canyon.
Okay.
So, so we start walking, we get up, we see a couple of really cool views. And then all of a sudden I'm like, we gotta go because. Cause I was so worried that my car was gonna get damaged by somebody running into it. So I stopped the hike. I'm like, heck with it, we can just go to Santa Monica, walk on the ocean by the pier. And that was an, that was an experience.
So you left the hike early because you missed your car, your midlife crisis car? Yeah, I, I, I've left trips early, like vacations early, because I missed my dogs. Yeah, I don't, but never for a car.
I don't know how this compares, but I really.
Were you scared the cars you need broken into? No.
Ran into.
So I think more than that, that's, yeah, definitely. I felt pretty comfortable about the theft part of where it was parked.
But let me tell you about this. This is a fascinating thing that happened. So in Santa Monica, in this area, right by the pier, there's this walk path, bike path, people skateboard. It's fun to watch all the different people. Typically not that day, but when we got there, the police were asking. So there's these fruit vendors that hang out on those little areas and they'll sell you a bunch of like, chopped fruit with tahin and then chamois in it and everything like that.
They all know these California things you have to explain. So the fruit would be like. So usually they're a Latin person.
Yes.
That has a little cart.
Yes.
That is not. How would you say, approved by the health department.
Probably not. Probably not a lot of regulation.
Not really a refrigeration mechanism in the cart. Usually ice. Just on ice.
Yeah. Bagged ice.
And then it's using sliced up mangoes.
Mangoes. Pineapples.
Pineapples. Coconut.
Jicama. Yep. Had a little jicama yesterday.
So most people probably don't know what jicama is, but it's in the potato family. It's like a cross between a potato and an apple kind of so wonderful. And then what they do is they take this fruit that's chopped up, they throw it in a plastic bag, and then it's like this.
It's a huge solo cup.
Okay. Solo cup. And then you put hot sauce on the fruit, which might be counterintuitive to most people listening to this, that you would put hot sauce on fruit. But that's what they do.
Yeah.
Well, then how much is it?
12 bucks.
Ooh, what's going on?
You get a $50 worth of fruit for 12 bucks. But.
But it's a common thing that you' see at intersections.
Yeah. In. In a mile, you might see on that trail, you might see 10 vendors probably, is what I would say. So maybe every tenth of a mile. So when we got there, there were these two vendors that were right at like a busy walking intersection. And the police were there asking, like, for their documentation to make sure that they could be selling on the beach and everything like that. And they're just giving.
They didn't have documentation?
No, I. They did.
Oh, really?
And. And they were just giving them a heck of a time. And even after the documentation, then they're like, well, you can't be this close to the boardwalk. And they, like, made a move around and I'm like, I walked away and I go to Claudia, like, man, they're really giving those fruit vendors a hard time. I mean, like, do they not have anything to do? And then, so 25ft later, like within viewing distance of where the cops are giving the, the vendors, the hard time. There's this dude in the sand, naked, hunched over, doing his business.
Oh, my gosh.
And all. All I could think about is like, thank God those people had their permits. Yeah. She almost threw up. Yeah, but it was terrible.
And that's la, though. I know, but that's the country we're running here.
Imagine having a five year old.
The people, the homeless people have more rights than we do.
Nobody said a word to them. It was great.
Yeah, I think about that every time I get hassling about something. I'm like, really? You want to hassle me? There's a guy over there shooting up heroin. Like, literally these people shooting up, doing one of. This is what. This is what the end looks like, right?
Yeah. You're way more apt to get a parking ticket than taking a jail for shooting heroin on the street or shooting somebody.
Like.
Yeah, like.
Yeah, it's nuts.
So. So that was my other. Other than the. The naked guy on the beach, it was actually a really nice day. Yeah.
Well, what about, what about Kash? The story about his car getting stolen. So Jenna's car, two people here in our office had their car stolen within two months.
That's right.
Cautious. Kash's car was stolen from the valet in his building. The guy tried to run the valet guy over, ran through the gate of the building, and the cops told him, oh, we, we, we're not going to try to find this guy because they'll just let him out the next day. But a food stand, it's gotta go, gotta go.
My goodness.
Or me parking on the sidewalk here in front of the building.
I saw you did a new spot today.
Well, that was because they were delivering the speakers. I had to make me move, but I put it back. Oh, that parking ticket on the other side.
Sure.
I'm averaging like maybe three parking tickets a month.
Which actually is about the same as what it would be to park in the parking garage. Right?
Yeah. So, you guys, to give you a little context, we specialize in commercial real estate that doesn't have parking. So we bought this building that is cost us more than we thought.
Unless it's been a little bit of.
A money bet six months longer than we thought.
We had an opportunity for another building, but it had, it had really good parking. And he's like, now we had to.
Do it down here in the edge of Zombieland. But anyways, the park, like, if you park on the street here, they just steal your catalytic converter. Break into. You know, they literally steal catalytic converters Just right next. Like, they don't care.
Yeah, you can watch.
Cops don't care. They don't come. So I park on the sidewalk in front of our building so we can keep an eye on. My car's name's Winston. So we can keep an eye on Winston. And every once in a while, we get a parking ticket. The guy. The parking guy saw me one day and he said, hey, my boss wants me to talk to you. You can't park on the sidewalk. And I said, why? I pay the tickets when you give them to me. And he's like, yeah, but you can park on the sidewalk. I said, well, I'm not parking over there. Like, they steal catalytic converters, whatever. And the guy. The guy goes, well, that's not my department. I'm parking. I'm like, yeah, well, clearly nobody's in the stopping, stealing catalytic converter department. But the parking ticket department's healthy. They got a lot of people. A lot of people want that job.
He just wants you out of my department. That's so hilarious.
I'm like, well, tell your boss that I pay the tickets. It's fine. I'm not. I'm not going to give you a hard time. If you feel like writing me a parking ticket, go ahead. I'm not moving it from parking right on the sidewalk. Then he said something about pedestrians. I'm like, they can walk around.
You. You could say, like, hey, I know if I just move it. So it's going to put a tent there anyways, and you won't write that guy a ticket.
You know what's funny is the tickets.
Vary in price depending on their mood.
So if a cop writes it, it's 80. If the parking person writes it, it's 60.
Oh, then just leave the parking guys on there.
Yeah, maybe. I don't know. Why? Just pay them right away.
Yeah, but leave the. Leave the sleeve and the little paper in there in the windshield when you park. Give it a try. See if you don't get any more tickets. Like, if they already think they got you once, they won't get you again.
I kind of want to see how many I'll get. Just think about it. Only in a. In a month, I went like a whole month where I didn't get one, and now the last week, I've gotten two. I like that you're back on me.
You're getting talked about at the show shift meeting.
Yeah, I get those down at 14 enforcements. Like, hey, there's some guy down there that isn't following the Rules.
I think the only funny thing is, is that you're probably, like, the only one that pays them.
Yeah.
You know what I mean when he.
Said that, I go, what? I paying him? Like, I pay him right away. I hand him. Hand him to Missy, and she goes online or something. I don't know what she does.
Yeah, it's really easy, actually.
I said, I got one today. And she goes, oh, I just paid the other one that I got last week. Okay.
Your free thing's pretty funny. Another thing I wanted to talk about is, have you ever noticed a pattern? Let me ask this question another way. Do you think there's certain cars that shouldn't be sold because the people that drive those cars.
Are not. How do you say this? Not smart, I guess.
Oh, yeah, I forgot about that part of the story.
Do you think there are certain.
There are.
Do you believe that? Like, you know how they say people look like their dogs? Like, I look like a.
A bulldog.
I look like a bulldog. Kosh looks like Goose a little bit.
Yeah.
No, he does. He does. They're both compact and stout and, like, if you ever, like, ran into Kosh, like, he's. He's like a rock. Like, he's, like. He's very substantial. Goose is the same way.
That's great.
His dog Goose is, like, got a lot of leverage and. And strong and buff, right?
Yep.
Okay. Sammy looks a little bit like spaghetti. Yeah, a little bit for sure, right?
Please don't take that the wrong way, Sammy.
She won't.
The same.
Spaghetti's adorable. Beautiful dog. So, same thing with cars. Do you believe that cars match up to the people that drive them?
I definitely think in some cases, like.
For example, midlife crisis, like, you're like, okay, like, is there anything else but a convertible sports car that says midlife crisis? You can't. You can't go buy a big SUV and say. And.
Having a midlife crisis. Right.
Like an Escalade. It's not a midlife crisis car.
No, an Escalade is Uber. You're going to be driving Uber.
Okay. Lord knows I shouldn't drive Uber.
If you have a black. Any sort of black American suv, you're driving Uber.
Yeah, right. Okay, Fair.
Every time you are behind a car in the fast lane that looks like they're in a different. Like they're following a different set of rules. Like they didn't get the memo that it's the fast lane.
Yeah.
Every time you're at a stoplight and the stoplight turns green, but the person somehow didn't get the memo that the light's green and you're, like, doing that weird thing. Do I honk or will they get. I'm gonna honk if they don't. Should I honk? And then you honk and then they still take off slow. Yeah, right. Every time you get cut off. Like, you know how people can edge into you and kind of cut you off and then they slow down?
My favorite.
Yeah. Like, okay, if you're gonna cut me off, but get out of the way. Like, let's go. Yeah, right. Every time anything like that happens, they're driving one sort of car.
They are.
You know what it is?
I do.
What is it?
A Toyota Prius.
Yes. We should outlaw Toyota Priuses.
Yeah.
The people that drive Priuses are. There should be a test or something. I don't know. You know, like, there's no test to have a kid. Anybody could have a kid. There's plenty of people that shouldn't have kids that procreate and have kids, right?
Yeah, for sure.
Same thing with the Prius. Like, there's gotta be a test. Like, we're driving Toyota dealerships before you sell a Prius.
That's funny. I just saw a Prius the other day that had, like, the best bumper sticker ever on it. It said, Bernie. No, it said in quotation marks, it said, cool Prius. And then.










