Why Advisor Training WON'T Save Your Service Department

Sales guy who had a dealer losing money in a couple franchises in a bigger metro market. And me, you know, just me looking at the numbers and looking at what it is, I was like, hey, I really want to talk to this dealer before we would offer to sign them up because this is going to be a hard one. And if the dealer isn't our type, it's not going to work. And sure enough, I get on with this dealer and the dealer tells me— so granted, this guy, he's booked out over a week. So booked out appointments over a week. He has a brand that's a pretty tricky brand, brands that are a little tricky in a, in a metro market where let's say you're downtown, like you're, you're landlocked. And he proceeds to tell me that what he needs is he needs us to train his advisors. And I'm like, listen, like, if we, we doubled your sales by training your advisors, you would implode worse than you're imploding right now. And the fact that you don't understand that or see that, and, uh, you know, and then he's like, it's just, it's just funny. And so at the end of the thing, it's like, you're not a fit for us. Like we're, we have, you know, we have very limited time to fix stores the way that we've been fixing them lately. Yeah. And we only want people that understand what it is we're, you know, we're trying to do and we're trying to fix the store and make it healthy. We're not trying to train. Yeah. Like training doesn't stick. We, we, we have to create systems and get the, you know, the people math has to work. You torture service advisors by asking them to sell more when you can't get the work done. It's just not even logical. And so these are the sort of things that we run into. That just aren't logical, that, you know, we, we just have to screen for this sort of stuff. And so we would never be a fit for that guy. I wouldn't, I wouldn't take his money. No, it wouldn't be successful. We were