Chris CollinsHelping Struggling Dealerships Build Profitable, High-Performing Service Departments | Automotive Coaching Expert | CEO

Why Consistency is Key for Customer Satisfaction

14 Mar 2024 · 0 min

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0:16

A short YouTube conversation (Chris Collins and a second speaker) about the importance of consistency in customer service. The speakers argue that inconsistent advisor attitudes leave customer experience to chance, and debate whether consistently poor service might feel preferable to random, unpredictable interactions; Collins advocates creating a system/culture rather than accepting randomness.

So if you find yourself not. Not liking your advisor's attitude, imagine how the customers feel about everything else. It's all left to chance because you don't have a system for it. It's a. It isn't a culture. It's allowed. Yeah, I.
Almost would rather have it be consistently bad than random. I know that sounds crazy.
I get why you say that, though. I understand that. I don't think that that's what we have to settle for.