Why Does Jeremy O'Neal Hate Parts So Much? (Service Drive Revolution)

If you send in a question that we answer on the show, we'll send you some swag, which is a service Drive revolution T shirt, coffee mug, notebook. What else is in there? Stickers, hats.

The stickers are pretty awesome.

It's pretty cool swag. So post it on YouTube or email us at info hrischriscollins inc. And God is always looking for good questions. Aren't you God?

The voice of God is always looking for good questions.

Voice of God, I have a question for you.

Yeah, you can't ask God questions.

Why not? I speak. Well.

Well, it's called prayer.

That's favors. You can ask God for a favor.

Well, no. I want to know if the voice of God thinks rock is dead. Just a simple yes or no.

Yes, rock is dead. I saw to that many times.

Wait, but what?

Rock is dead. But you just can't kill the metal.

And by metal, he means Keith Richards, striper God.

What's worse, herpes or corona?

God is not a licensed medical professional.

Well, when you created herpes, what were you thinking?

You're really putting God in the spot.

Well, I'm just saying he's the creator of all things.

Maybe if. Well, this isn't actually. The voice of God was created through sin.

So Satan.

So it's our fault.

Maybe herpes is a lesson.

What's the question, God?

Question number one. Guys, I love the show, but why do you hate parts so much?

Stop with the part smashing.

Oh, wow.

Oh, no.

Okay, why does Jeremy hate parts so much?

We all understand that our shops are labor factories, correct?

Correct. So we are in the business of.

Producing labor.

Correct. That's where our profit target.

So.

And it takes parts to do that.

So Tuesday, I call one of my local dealerships up. Hey, Steve, So and so I need this, this and this. Great. I'll have it on the afternoon truck. Click. The day comes and goes before I notice 5:30, my tech said, hey, by the way, where are those two things we were waiting for from the great parts department? You know, they didn't show up. So I called the next day and I kid you not. Hey, I get a different person. I ordered these two parts yesterday. Can you just see where they're at? I am on hold for 12 minutes and 32 seconds. That's 12 minutes I'll never get back in my life. He comes back, he goes, oh yeah.

So and so put the order in, but he just forgot to put it on the truck. So you'll get it on the afternoon truck. So a whole 24 hours later, we finally get it. But just because somebody in parts forgot to do their job.

What, what pisses you off more than you want. Hold for 12 minutes and how many seconds?

32 and 32 seconds.

Randomly specific?

Yeah, I track my time.

Like 12.

You plan on counting that or that it wasn't on the truck?

What upsets me is the entire process. Number one, I shouldn't have to talk to anybody. I should be able to order it online and it should show up when they promise it.

Now, did you call the parts manager and tell him what happened?

No.

So how can a parts manager do anything if they don't know I'm still.

On hold, waiting for him. Twelve years, 32 days and 45 seconds.

Later, he's checking his email.

He is.

Parts managers hide. They don't want to know the truth. They do not want to know the truth.

I do feel like we should. So in general, our parts avatar is a generalization. There are some really solid exceptions to the rule. I'm going to give you three names. They knew who they are. Theo, Brad, Steve. Three parts managers that I've got that. Absolutely. They participate in morning meetings with the service department. They're proactively speaking to customers and trying to make the experience better so I can rattle names of people that really do a nice job with their parts department.

18,000 dealerships and three of them are good.

Three?

Well, I have one, the one that was at Commonwealth, Volkswagen. Brian was amazing. He did a great job. So yes, I've worked with one.

Well, see, God, I think at least we're, we're coming up with positive things about parts there at the end.

I will never stop bashing parts though, so I'm not gonna apologize for that. It's just the way it is. So deal with it.

That's good. Parts department is the reason why God created herpes in the first place.

The truth comes out.

He's been holding that.

This next one comes from YouTube, but it's not a question, it's a comment. I wrote service for Toyota in the late 90s for 15 plus years. I was young and stupid. The money pulled me in and instead of finishing university, I wasted away writing service, bouncing to different dealerships every five to seven years due to management changes or dealers being purchased by large corporations. The hours suck and you get absolutely no respect from anyone. This business is based off of fear of losing your job. I was on all day long, from every end. I wasted away all my 20s and my early 30s in the business. I eventually got out and went back to finish My degree. No more running around all day like someone's b. Tch. My advice to young people is to get out while you can. Writing service will eat you alive.

That's hilarious. What a bitter music songwriter. That was a. That was a question or a long winded statement?

That was a statement. The sad thing is, is that everything applies except he's not young anymore.

Yeah. So let's talk about the 90s, because that's when I started writing service was when Nirvana Nevermind came out and Pearl Jam 10 and all that. So a kid that didn't finish high.

School, they did not college work me. Got it.

Ended up writing service, figuring out that the harder I worked and the more I took care of customers, the more money I made. I ended up making more money than lawyers or doctors that I went to school with that had student loans for, you know, back then a couple hundred thousand. Now it'd be like half a million.

Provided me a great lifestyle, great customers that I loved. I went home with the accomplishment of taking care of people and learning. So I mean, I think your perspective is.

Your perspective has a lot to do with who you are as a person because that is not the experience I had. Now I had my pay plan changed and the first dealer I worked with was a dealer. Was a dealer kid that was as useless as two tits on a board. And the manager I had, who in the book, the Millionaire Service Advisor, I renamed him Dick because he was a. Literally, I would vacuum his car and we were vacuuming up his weed and his blow. He worked like four hours a day. He would come in at 10 and leave at 2. And so I experienced all that. But what I focused on was my opportunity. Like every pay plan change, I maximize the pay plan. I switched it up. I learned how I hated it at first, of course, but I ended up maximizing every pay plan I was ever on. And customers were coming in and I was helping customers. And as difficult as the, you know, Dick made it for us to get work done and couldn't hire good techs and all that, we still figured it out. And then I went to another dealership where my manager was great and the texts were good and you know, it was easier. But I mean, the opportunity that our industry has provided all of us is crazy. So no, whatever that guy's name is, what's that guy's name?

That guy's name is Sonny.

No, Sonny. I disagree.

Sonny could have had a very different career with just a change in mindset.

Well, I was going to say it's probably funny, because all the problems he was talking about probably followed him at every dealership he went.

Yeah, but it wasn't him.

Yeah, it wasn't him. Like, of course not. Yeah.

That.

All those things that he's saying are true. But the opportunity is what you want to focus on. What can you control? Well, I can control how I treat customers, how customers feel about me being consistent, getting better at it every day.

Right.

I can control that. And ends up. That makes you very valuable. Yeah.

With Blow in the Vacuum, you don't need the Nickelback sticker either.

No, you don't. What? I got it.

Explain it.

Yeah.

So if you're Blow.

Like cocaine.

Yeah.

With cocaine in the back, then it.

Makes the vacuum just work way faster.

Oh, it, like, energizes it. You could have said Red Bull.

No, he's referencing you vacuuming the blow and the weed from your service manager.

That was a good time.

He gets a gold star.

This is. This is.

And the other thing about that comment is he's doing everything opposite of what we teach. You know, stay in one place.

Absolutely nothing's ever his fault.

But the message. I don't want to get lost.

Don't send that guy swag. No, that was not a question.

I get his swag. So many advisors are like, you know, that story didn't finish college or halfway through college, and then they end up, you know, working, getting a job as an advisor. And, yes, the money's good, and, you know, so we fall into the industry. But if you're there, you've got to make a choice. It's your.

Listen, I'm not. I never felt like I was a victim or I was trapped. I felt like I couldn't believe that the harder I work, the more money I made and that I was in control of my own destiny, which I loved, because I. I always, you know, was kind of programmed that you, like, go work for the shipyard or you go in the military and you kind of climb this corporate ladder. And I was just. You know, I'd go in on Sunday and write the night drops and get there early, and I don't know. Yeah, I worked really hard. But we work hard now. Like, absolutely. I'm not afraid of hard work. Maybe. Is it possible he was a candidate for parts? Maybe he went in the wrong department.

Said he only did it for 15 years, and then he finally got into the parts department.

He was miserable for 15 years. Bro, if you. If you hate it, quit now. Like, don't go. 15 years.

At least Sonny's got a high.

Do you have another?

I agree.

That's it.

That's it for this week.

That was a good show, boys.

Great show.

Oh, can I do that, too?

Yeah. Thank you so much for watching this clip of Service Drive Revolution. Now you can catch the full episode on YouTube, iTunes, or Spotify or wherever you consume your podcast. If you have any questions, go ahead and post them in the comments below. Make sure you subscribe and hit the bell icon so you're notified when we post new episodes. I'm Chris Collins, and you can find me on Facebook and Instagram at Chris Bulldog Collins. And I'll see you again on the next episode.