A short transcript excerpt of a conversation (featuring Chris Collins) arguing that systems matter more than people in service departments: strong systems enable average people to outperform poor systems with great people. The clip includes a question from another speaker about why leaders default to people-first thinking in strategy sessions.
And I've fixed a lot of service departments in my life. But very early on, I realized one thing about systems, and number four is people.
Systems come before people, not the other way around. If you put good people into bad systems, you will burn them up. They will be ineffective. If you have good systems and you put an average person in there, they will outperform the matrix.
That's right. Oh, yeah. So I was going to ask your your thoughts on this. And.
The systems and people thing is something I talk about pretty regularly on strategy sessions with with potential clients. Why do you think it's so mentally hard for people to go systems first when they're they just lead with people first. If I just have the right people, as I hear that pretty regularly. You want to guess.
I.
