Why Top Leaders Set Goals Differently (Lessons from Taylor Swift)

Welcome, everybody, to the big show. Today we're going to talk about how service managers and parts managers can learn leadership from Taylor Swift. Yep, that's what I said. We're going to go deep into it. We're going to unpack it. Be ready. I would get a notepad and a pen and take some notes, but I'm Chris Collins. Adam is here. Hoagie is here. Christian is not here. We miss him, but he'll be back very soon. And that and much, much more coming up on this edition of Service Drive Revolution. Anybody have a New Year's resolution.

Not.

To watch as much football?

Why would junior quarterbacks.

Oh, no.

Drink less bourbon? I don't know.

Drink less.

I don't know. I don't drink that much.

Well, that.

Will that resolution last till February?

More bourbon.

I thought yours would be to take your Christmas lights down. Never.

Never. No, that's never.

You're that guy that leaves the Christmas lights up all year.

I will this year. Living it up.

That's the worst.

Well, these ones are permanent, so I get to have colors for all holidays. And accent lights.

He could move to North Carolina where they leave the lights up.

Yeah. Say, yeah, I would like to read more books. Maybe distilling. Like, actually distilling.

Oh, yeah, I forgot you were doing that.

Actually, like, achieve that.

Adam's the only master distiller that has never distilled anything.

Well, like, not master distiller, just distiller. Like, I sample a lot. Does that count?

Adam went to some. How much was that school?

Dude, I think it was like five or six grand. It was a week. Yeah, the whole entire.

What's funny is I almost went with you.

Yeah, well, that's not funny. You should have came. It was.

But he's certified as a distiller and he's never distilled anything. Yeah, you should at least do something in your bathtub.

That's. No, that wouldn't work. That's like. I don't.

That's something, like, I used to do it.

It's not like. That's not moonshine at all. I don't know.

What is that?

Bathtub gin?

Yeah. Something like prison alcohol.

That's what I was gonna say. It sounds like a step up from what I see on those prison shows. What is it they make in prison? Hooch. So they call it where they, like, ferment the stuff.

That's what my grandparents used to call all alcohol.

Trying to take different paths.

They make it in the toilet or. How do they make it?

I don't know. I don't want to ever know.

It's not like you have a.

It was a documentary I was watching. They ferment, like, bread and stuff in a. Just in a bag.

God. The desire to get drunk is funny.

Got a lot of time on your hands there.

Yeah. They're so creative.

Yeah.

But, yeah, it's. That will happen.

So is that a New Year's resolution is to distill something? And don't you have to distill it, like, five times, not just once?

Yeah, just one. Well, depends on what you're trying to.

But why, when I buy tequilas, it distilled, like, three times.

Oh, it's just taking more of the impurities out and just cleaner and whatever the type of flavor profile that you're trying to accomplish.

So how many times for good bourbon should it be ran through the still?

Some people do it three times two or three times four. But it then, like, really, it's technically kind of like moonshine in a sense. And then you age it in a barrel, and then for however long you want to do that. As soon as it hits the barrel, it's technically like bourbon or whiskey. So, like, you can pull it out. So, like, technically, what we made was, like, in there for, I think, two or three hours, but it doesn't have that color.

But what you made in the class that you went to. Yeah.

So you get your own. I've made it. I just haven't made it by myself in the sense. But, yeah, I think that would be cool. It's not. It's. It's kind of a complex process, but it's not as hard as someone might think. I mean, people did it without all the science stuff. Right. And in the backwoods and stuff. So I don't know. It's fun. I like the process of it.

Maybe I'd really like to go to Japan. Like, a bunch of our team here went to Japan, and it sounds really fun. Also, I just like to be super tall. Like, I would be a giant.

Wait, so is that your New Year's resolution to go to go to Japan?

Well, you know, the way that I kind of. I don't do New Year's resolutions because I feel like, yeah, that's kind of. But I do make goals for the year.

Okay.

And I'm working on that right now.

Okay.

I'm thinking through it, taking long walks, like, trying to figure out what I want to do, what it would look.

Like if you're the tallest person in the area.

One thing that I didn't pull off last year that I wish would have gone a little different for two reasons. One is I just want to see my parents more because they're getting older. And two is spending more time outdoors at the lake. Is this summer. I really would like to go to the lake more. More. Spend more time up there. I only went up a couple times last, you know, this year.

Yeah, I'd agree. Being more outdoors would be nice.

Yeah.

So that's. That's one, I guess. So go to Tokyo, Paris, maybe, and then more outdoors, Lake Washington.

I was telling Adam, we were just talking about our kids and stuff in Disney because he went and met a buddy over by Disney dinner last night. And it's getting to be a trend now because Disney's so expensive here in the States, and it's cheaper in Japan that it's cheaper to take a family vacation to Disney in Tokyo than it is to here. And it, like, doubles as a vacation because people are going over there just like you said, and they're loving it. So, like, it's a trend now to not go to Orlando, and. But I thought that was interesting.

So let's go through the reasons why it would be better in Tokyo, because Josh has pictures. They went to Disneyland there.

Okay.

First of all, the crime. There's no crime over there. There's tons of crime here. I don't know what it's like in the Disneyland in Florida, but here there's tons of crime. And then a hotel around here would be crazy.

The food.

Yep.

Around Disneyland would be crazy. And that's the other thing. I don't know who I was talking about this with, but when you go to Disneyland, the food is expensive and it's terrible.

Yeah.

There's no good.

Oh, yeah, we were talking about that. Yeah. There's no good food there.

Yeah, it's terrible. I bet you the food in Tokyo is great. Yeah. And those are franchises. They're not even owned by Disneyland. Oh, really?

I didn't know that. No.

So it definitely could be better.

Yeah. Yeah.

The one in Paris is a franchise. The one in Tokyo. And then there's one in China. They're all franchises.

Yeah. Yeah. And they just say it's like. Like anymore. If you go to Disney World, you need to hire the travel agent to do the thing to tell you where to go, because it's a nightmare to figure out.

You just wait in line anyways.

Yeah. And those things are, like, curated experiences. Like, you just buy the thing and you go there.

For sure.

They say the. The experience is way Better and way less stressful and like.

Anyway, yeah, I think, funny, it just reminds me of when we went to see Morgan Wallen here at Sofi. I was waiting in line for a drink for an hour or whatever because disaster there, new stadium and they can't figure out how to get you a drink. But the, the people in front of me were like from. I think they were from Oklahoma or something. And same thing. They're like, oh, the tickets for Morgan there were like crazy. And so. And you know, I've done that for sure.

Yeah.

So they're like, it was cheaper for us to buy the tickets, come here, stay for a week than it was to buy the tickets there. I've.

I've done that before for concerts for sure. I'll. I'll drive the two, three hours or four hours just to get like half rate of the tickets. And you can actually get up in the front.

Yeah. Better tickets for less.

Yeah.

Yeah. It's interesting. It's funny.

Yeah.

Resolution.

I didn't know that. On the goal or concerts.

Yeah. Working on goals. Been working on a lot of goals with clients and for ourselves.

Good.

So, yeah, no, no, I guess like personal goals, kind of. Kind of like Chris was saying, like, I want to get out in the shop more like. It's funny how when you do things like that, kind of for me, it gets me. I don't know if out of my comfort zone is the right thing, but it's, it's a change. It's a shift. Right. And you get, you get like busy and you get stuff piled up and so you just work, work, work, work, work. And when you get outside and do something like that, like I don't even have any real projects going on or anything, but I have a little shop at my house and. But when I get out there just taking on random projects, like, it opens up different places in my mind because creativity. I have a whole nother. Like I. I really want to be more intentional about scheduling that time and you know, and just saying no to some other things. That's the hard part about resolutions or goals or anything is when you achieve them, it's because you're saying no to something else.

Yeah, for sure.

So that's what I've been sifting through. So I don't know if that's a resolution. Kind of like Chris, I don't know that I've ever done that.

Well, this is the time of year.

I think about or anything.

Yeah. And I come up with a plan. I usually for, you know, formalize it Missy and I do together. And then I like that writing it.

Down and putting it on paper in.

Both of us, like we, we actually share a note. You know how you can share notes in your iPhone?

So.

And then we'll sit down and kind of sometimes historically we've gone somewhere the first part of January and talked through it and, you know, spent time, I like, just kind of thinking about that. On a, On a side note, if we're done with the resolution thing, that Taylor Swift docu series on Disney plus. So there it the time of us recording this. There's only two up of the six that is in. You know, you guys can. Can take this for, for what it is. That is a great example of leadership, her leadership. If you just watch that thing from a context of. She is telling a story, an aspirational story to the people that work for her from the very top of the series. That's how it opens. She's got him in a circle and she's telling them the way that she embeds, commands and talks to them and creates a narrative and tells a story. And then just the level of accountability of herself. Like she says in there, like, there's no way that I'm going to get caught not knowing the move or messing up the thing. So she has to work. It reminds me very much. I don't know if you guys ever saw those documentaries that Spike Lee did on Michael Jackson.

Oh, I think I've seen a couple.

So the one that he, that he did on Bad, there's just a part in there about Michael, just his work ethic. Like him, you know, doing the video for Bad with Scorsese and staying up all night and practicing and then filming the dance the next day over and over and over again and just working tirelessly. And if you ever look at Michael Jackson's manifesto he wrote for himself, he's. He's. He basically just says he's going to work harder than anybody else. He's going to study the greats and he's going to take it to places it's never been. And then one, one of his bodyguards in one of those documentaries says every hotel room or house he rented, he would write on the mere, you know, 10 million records or 100 mil, I don't know, whatever the number was, that was bigger than Thriller. He was always, you know, trying to beat his last thing. Taylor Swift very much reminds me of that. And if you go into that docu series thinking of the context of leadership and creating your own destiny, writing your own Story. She's an example of somebody who tremendously is overachieving for her, for her, you know, God given talents. Like she's working harder than anybody else. She's visualizing it. She's holding herself accountable to a degree most people could never do. She's pract. You know, if, if you look at like Michael Jordan and Kobe Bryant and Tiger Woods, Wayne Gretzky, like some of these greats, you know, you can, you can talk about the differences between them and other people, but when it all comes down to it, the truth of the matter is in every one of those, those comparisons to other people is Michael Jordan, Kobe Bryant, they out out practiced and outworked everybody else. There's stories about Jerry Rice, like running and sprinting when everybody else has gone home. You know, the work ethic, the work ethic in the practice, like just practice. And so like in there, they're talking about in that docu series how Taylor worked on that tour and what is it? What was the tour called? Eris Eras.

The Eras Tour.

The Eras Tour. She worked on that for two years rehearsing. And they show the footage of her rehearsing and practicing before she even announced or made it a reality. She wanted to see if she could pull it out. So for two years she's practicing and working on this thing. She's paying all of these people to show up. She's renting out these huge facilities because you can't practice something like that in a warehouse. Like you're, you know, you're in, you're in a state, you know, a huge place that can, can resemble a stadium because the lighting, the, you know, just all of the things that have to work for something like that. And I really kicked myself for not going. I wish I would have gone. I, I'd heard from many people that it was, it was beyond show, like just a music show. And I'm not, I'm not a, a huge Taylor Swift fan when it comes to her music. It's not, you know, her music is definitely designed for young females coming of age in a sense. I don't know if that's how it is now, but it was for a long time. Many of those eras of her career are designed for a younger girl. The other part of it is just the church that is created by all of these girls getting together for these shows. And I don't understand the friendship bracelet and all that, but it's a thing and it builds community. And when you're watching it, like that thing that she does and she Literally is convinced that she's making a difference in the world and so are the people that work for her. That she's taking a world that is divided and contentious and, you know, flawed. And for two or three hours people are escaping into something that they wouldn't have otherwise. That they come out of it change, they come out of it it more optimistic and more hopeful. And so her vision of what she is doing and how she, she is able to get people to work so hard and then also like, you know, just the way that she shares her success with them, like there's, there's this part in the second episode where she gives, I think she gives everybody a million dollars bonus. And so she's sharing the wealth, the success with everybody in a way that, you know, just makes, it makes people believe in something bigger and believe in humanity where in most situations the, the person at the top is trying to make as much as they possibly can and get everybody else to work as hard as they can for the least amount possible. She's, she's, she's completely turning that on its side, which is, I think where, where business is, is going in a lot of ways. Like there's, there's no way that you're going to get people to buy into a bigger thing and not have them have some sort of participation in the, in the upside and not in a. I'm not saying that in a socialist way, I'm saying it in a capitalist way, but in a, you know, some sort of commission or rev. Sharing or something. But that, that aside, like if you watch that thing and, and pay attention to all of, all of that, it is an incredible study in leadership. Like, incredible. She is, she is a unique person and my, my favorite thing I've ever seen her do. And I, I think you and I talked about it. Is that, that last super bowl, the time before last? I guess not the one where you guys got blown out by the Eagles. The, by the way, Missy goes, should we have a Super bowl party this year? And I'm like, I don't know. Like that was such a bummer last year. Like by the second quarter everybody was like, yeah, like that was not fun. It was a blow up. But the one before that, who did, who did you guys play? Who did you beat?

It's the 49ers again, right? Was it, Was it? Yeah, no, we should ask Chiefs fan.

But my. Anyways, yeah, my team wasn't there.

There, there was some story that she, she had a show in Tokyo and she had to fly from that show in Tokyo to see her fiance Jason play in the game. And she lands. And then there he's. He's got, he's miked. And she doesn't know she's on a hot mic. And they see each other on the field after they, they win. And he says something about, are you jet lagged? And she goes, jet lag is a state of mind. I don't, yeah, don't, don't, don't get that on me. Like, that's how hardcore she is. Like, she's so hardcore. Like, in that, in that docu series, there's all this stuff that happens in Europe and a bunch of swifties get stabbed or something. Something happens.

Oh, yeah, yeah.

And she's. She's meeting with the families of.

Wow.

And she's doing it before the show. She gets all dressed up to be the best version of Taylor Swift that she can. And she's crying and she. Because she's kind of a. She's kind of an emotional person and she's very dramatic. Like, everything's very dramatic. Like it's, you know, the swings are crazy, but she, she, she puts it in a can and me. And as soon as she walks out of the room with these families, she starts bawling. But she says, like, I can't. That's. That's not what is going to serve them. And I forget how she words it, but she's like, I have to be. I have to be that Taylor Swift for them. It doesn't matter how I feel. And she does it like she's almost psychopathic that she can put her feelings in a bag for these families. And then when she's alone and she's with her mom, she's a complete basket case and human again, but she can turn it on and off. And I mean, that's leadership. Like, you got to be able to put your emotions and what you're feeling in the moment aside and do the thing that's best for the situation, not the thing that feels then like vindication for you or makes you feel good. Right. And so her ability to do that is nuts. Nuts. Superhuman.

Yeah.

I don't know that I could do that.

I'm excited to watch it now. You got me all fired.

Yeah.

So good. So good.

Watch it. Zero interest before maybe I can pull my girls back into their Swifty era.

Oh, I wish. So bad I would have seen the production.

Yeah.

So the, I mean, there's, there's also not to keep going on this, but there's also a part in there where the. The. And I don't know if her name is Florence in the Machine, but, you know Florence and the Machine? The singer for Florence and the Machine? The redhead?

Oh, yeah.

Is her name Florence in the Machine? They call her Florence in the Machine. I thought maybe her name was Kathy, but I guess her name's Florence. Whatever. No. Once again, I appreciate their music, but it's not for me in the sense that it's just a little too dramatic for me. But she's super talented. Incredible, right? And a lot of people think she's the greatest thing, but she's really good friends with Taylor, and Taylor asked her to come up and do a duet that they had recorded together, and she had seen the show from the audience. But when she's going to do this duet with Taylor, it all gets choreographed. And there's all this dancing and choreography and the dancers. You have to be in a certain place at a certain time because the stage goes up and comes down and it's like all of this stuff. And so the. The Florence says, like, well, I just show up and sing. Like, I don't know about all this, but Taylor convinces her to do it or whatever. And the difference between Florence and Taylor and her team is just an insight into expectation. Like, she's got the best choreographers in the world, the best dancers in the world, and then the person that just shows up and sings, like, it's so funny to. In it. And I would. I would make the comparison to a Michael Jackson or a Bruno Mars. Like, the level of, like, it is hard enough. And I don't. I don't know this firsthand because I'm not a singer, but it is hard enough to go up and sing in front of a stadium full of people. Now imagine you got to dance.

Oh, yeah.

Sing. And I don't know how many outfit changes she does.

Mm.

And with a smile on her face the whole time, popping out. You know, they're. They're basically ushering her into the stadium in a garbage can or whatever. Like, and she's got a smile on her face the whole time.

Like, every other night or every night doing that same. Same deal, too.

And, like, changing outfits and, you know, running from here to there. And you got there. They're ushering her under the stage on these tracks. It's crazy. And then, yeah, the Florence and the Machine girl is like, oh, man. No. I just go up and do whatever I feel and sing. And it's like Taylor's thing is so practiced and rehearsed and Input and the lights and the stage. And the Florence lady's like. Cause they want her to go on this lift to disappear after she's done. And she's like, I've never been on a lift or, you know, and it's.

Like, well, you are today.

You will basically do anything for Taylor. And that's exactly what happens. Like, because it's Taylor. And then she says after she goes, I've seen it from the audience. But what happens on stage is so much more magical when you're. When you're a part of it. It's not, you know, the way that they manufacture an experience for the audience. The focus is 100% on the audience's experience. Always. All the time. That's. That's her leadership. Like, it's about the customer.

Yeah. Yeah.

It's so good. So good.

It is interesting just being able to look at things like that. And. And if you, you know, appreciate that concept, that level of intentionality and bring it back to our world. Because as you're sitting there talking about that, I'm just thinking, you know, we're going between the team. We're just in hundreds and hundreds of service drives a year. Right. And so from the outside looking in, when I'd say, like, a unique opportunity that we have is a lot of times we see the results on paper before we see the store. Not very many people do it in that order. Right. And if I look at 25 Cpros and I see financials before I go to the store, you know, you can judge a book by its cover. And you're wrong sometimes, but you're also right a lot too. And when the results are really good and consistent, when you get there, it's just a different level of expectation and a different level of intentionality. And. And that's the main. That's really the main difference. And kind of to your point, with. With Taylor Swift versus Flore, the machine. Is that what. Sure.

And the machine.

And the machine makes no sense. Yeah, but, like, that's the. That's the thing. And. And then sometimes when we do field trips, which. For. For those of you that don't know, sometimes we take clients that are performing well or are getting ready to implement a certain part of the system. We'll take them on a field trip to a store that's. That's already running it. And. And sometimes it's just that customer is number one in CSI or. Or whatever, and they want to go see what number one in CSI looks like. And there's a little bit of it sometimes that's like, I don't know, you know that old saying, never meet your hero or whatever? Like you get there sometimes and they're like that, that that guy is number one in the country or whatever for sure. And. But yeah, it's. The difference is as he chose to do it, there's a level of intentionality and what you're going to expect. And when you're chasing that, that level of full potential, you don't, you know, you don't always reach it, but you land somewhere between where you are now. But if the goal for CSI is not to be last in my market.

Bar set pretty low for that.

Just be market.

Yeah. Then you land between, you know, where you are now in that point and. But yeah, it's the expectation and then the intentionality to get there. You know, I was just going through. I don't know if she'll want me to share this or not, but my daughter's trying out for this school play this spring.

Okay.

And I was like, okay, well, like, how's the process work? Or whatever. And she's like, well, you get to pick three things. You know, you can pick three parts to try out for. You know, you get to choose which one you want the most. And the lead role, she's an underclassman, so the lead role isn't on her list. And I'm probably skewed. You know, you always think your kids are, you know, but I think your.

Kids are better than any.

I'm pretty confident her talent level is.

Genetics that you handed down. Oh, for sure make her superior.

And the genetics that my wife is handed down, I can't carry a tune in the bucket. My wife is a closet bucket phenomenal vocalist. And she, you know, she did really well with that stuff, but just never really pursued it on. On any real level. But. So, yeah, I mean, you could. You could say that because it's probably.

Crushed all her dreams when you got a pregnant married her.

We're sorry, I for sure can't talk about that. No, but she. She didn't have the lead role on her list. And so like, we had to go through the conversation of full potential. Like it's okay to try out for the S.O. but number one has to be. It's Little Women. And I forget what's the lead role in little. I think it's Joe. Joe has to be the. The top one. I don't care if you don't get it. And then she was afraid of getting it. She wasn't afraid of not getting it. So then we had to work through, like, she didn't want to make the other people mad that if she did get it. So it's not in her head that she can't get it. She knows that it's a, it's everything else around it. She thought, oh, my senior year, I'll go out for whatever the lead is that year.

And I'm like, okay, my, my impression of Taylor Swift in that scenario is she would just mem. She would stay up for a month and memorize every line of Joe. She would show up to the audition and they would ask her to do something else. She'd go, oh, I, I. Sorry, I only did Joe. Can I do a little bit of. That would blow him away. Like, she would just, she would practice. And her, her, her vision of what things can be is so much bigger and more positive than anybody else. Like, the way that she, she can tell herself a story is amazing. Like, the story she's telling herself is different than the one that most people are. And then the, the accountability to work harder than anybody else is unprecedented. Yeah. There's no mistake. Like when you take a client like you were saying, you, you. They're getting beat in our comp then. And they come up with all these excuses like, oh, well, the market they're in or they're lucky or you know.

Yeah.

And then they go there and they're like, oh, no, they're just doing it.

And I'm not.

Like, they're actually kind of semi retarded.

Like. Yeah. Like it is, it's, it's not a, it's true.

There's no God given gift. There's no, there's no upper hand. I mean, more people in a good location mess up the business.

Yeah.

Than using as an advantage. And a lot of times the things that people perceive to be advantage in a service department, they get wrong. Like, it's way easier to recruit techs in the, in a, in a remote place than it is in the city. Way easier. Yeah, but they don't ever, you know, until they see that they don't understand of what they.

Yeah.

Okay. So I, I would recommend that every. I would love to start a little watch group and we should watch all of these Taylor Swifts and just talk about leadership. But my point is Taylor Swift is an incredible leader and she is setting an example. And, and I will just leave it on. This is like, do you, do you remember reading Jocko's first book, Extreme Ownership?

Yes.

Like, at the very beginning of that thing My thought was when, when, when he's talking about how there was blue on blue, which means friendly fire. So our guys, you know, had our guys trapped in a building and they're trying to blow up the building and so we're trying to blow up our own people. And that gets you removed from your position if you're in charge in the military, because it's a life or death situation. And that story that he tells at the beginning of that just kind of gives you an insight into how lightly we take business. Like nobody dies and we still aren't taking it seriously.

Yeah.

Yep. Like we're still just like going through the motions, you know, we're on automatic pilot. We'll, we'll try, we'll see or whatever it is. And then you just look at somebody like Taylor Swift and it's like, no, I'm intentionally. I don't know how high could, could be high. Like, I don't know where the ceiling is.

Yeah, just keep.

I don't know where it is. But I'm going to outwork. I'm going to tell a better story. I'm going to be smarter. I'm going to surround myself with the most talented people out there and, and I'm going to focus. I'm gonna. You know, part of being a good leader is inviting people on a mission, right. Getting people to come on a mission with you. She is inviting people on a mission to make the world a better place. And through, you know, in this scenario of this docu series, through a concert, through a three hour concert that, you know, even just singing for three hours is nuts. Like, it doesn't appear to me like she's lip syncing like a lot of people. Like she's actually dancing and singing and doing all the stuff. And her reward is that community and the way that she's making people feel, which is a, you know, I guess it's hard to say it's a selfless act because she made billions of dollars or what, you know, she's, she's made a lot of money doing it.

There'd be some good intention there for though, for sure. Right. Think it's special.

It's special. What she's doing is special. Especially, you know, if you're a younger girl and you find community through that. It's, you know, you being a father, you being a father of girls. I don't, I don't think, except for the blaming the boys for all the, you know, breakups, but I mean, that's another thing. Just on a, on A side note before we wrap up, what's hilarious is that her latest album, she's happy and in love with this guy and nobody likes it because they like the albums where she's a little upset and a little bitter.

Yeah.

Yeah.

There isn't enough bitterness.

Yeah.

Yeah.

It's like you would never date Taylor Swift just because you'd be afraid she'd write a song about you. Right.

For sure.

That's what I'd be thinking.

For sure. That was my initial thought when she first started dating Travis Kelce is like, oh, I don't know how he lands this plane, because I don't know how he lands.

I don't know how he lands his playing still.

Every song is about you.

Yeah. It's like, yeah, you're like, this is. You're. You're toast. But there is.

There is a clip in there where she's like, you know, I wish you were here. I don't think she suggests retirement, but it's. It's implied. So. Yeah, he'll just be following her around here very soon.

I don't feel sorry for him either. He sold a lot of jerseys.

I'm guessing they're. They're kind of pre. Pre setting that the. So one of her dancers brother is a player on the Chiefs.

Yeah.

And I'm guessing that's how they met.

No, they met. Travis went to a concert, but I'm.

Guessing he got to the concert through that guy. Is.

No, he tried to get a meeting and exchange bracelets and he got declined. And so then he went on his podcast and talked about it and. And then he sent. Sent the bracelet somehow and with his phone number on the bracelet. And then they. They ended up connecting.

Oh, well, if you're watching, let us know what the real story is.

Just be careful there because I might be on to something. You might haven't seen this.

There is that connection, though.

Yeah.

The dancer is one of the linemen of the Chiefs. His brother is.

It feels like they're setting it up for something. Okay. Taylor Swift is an incredible leader. Watch. Get Disney plus. And I think a lot. Aren't a lot of people boycotting Disney? Is that a thing?

Oh, I don't know. Everybody's boycotting.

Don't boycott it.

Everyone's boycotting something. I don't know. I. I can't.

Yeah, I'm excited to watch it.

Yeah. I'm going to check it out.

Yeah. Maybe we can keep talking about it because I think it's a great. It's a great abstract example of leadership. That applies to what we're doing. You know, bigger vision, working harder, smarter, having the best people around, all practicing.

I like the practice.

She works so hard.

It's mine.

Like, I couldn't imagine a day like hers. Every minute is booked. She's just coming from one important thing to another important thing to another important thing. Like everything has weight to it. All the time, all day, just crazy. Okay, thanks, everybody. We'll see you next time on Service Drive Revolution. Thanks so much for watching this episode of Service Job Revolution. We're uploading new stuff every day, so make sure you subscribe and subscribe and click the bell icon so you don't miss out. If you have a question you'd like us to answer on the show, call 8333 Ask SDR and we'll answer your question on the show. That's 8333 Ask SDR. For special deals on our books and training, head over to offers.chriscollinsinc.com now that's offers.chriscollinsInc.com I'm Chris Collins, and I'll see you in the next video.