A short conversational segment from a YouTube video (Chris Collins) arguing that trust remains the core driver of customer decisions in fixed operations: build processes that remove decision-making for customers, execute a clear plan, and make customers feel safe—treating them like family. The clip also includes a lighthearted exchange about new drivers and a joke that 'witches know how to drive stick.'
He's like, it took me about three years into writing service, and I realized it was all just getting the people to trust me. He's like, and I just feel it's missing on an epic level today. And. And I don't know if it's really that simple or not. And it just, like. I was like, that's the most amazing thing I've heard in a month. Like, that's exactly it. You're refreshing. When someone's.
All of our processes are built around taking away decision making and making customers trust us. That's it. Having a plan for them, executing that plan, making them feel safe. They don't have to wonder where to go or what to do, and then just, you know, treating them like their family. And oddly, that still works. It's always worked in it. I mean, for the longest time, our marketing was, we had the new stuff. And every once in a while, a client would come in and they'd be like, you know, your new stuff is the old stuff. I'm like, yeah, but people just love the novelty of new stuff, right? Like, we could. We could tell everybody we have some, like, software thing or tablet or whatever, and people would be all excited just to find out that it's actually the old stuff.
Speaking of, of new stuff.
You were walking to work today.
I. I didn't walk to work today. I drove, but I walked home.
You walked home yesterday? Because I did. He declined a ride.
I was offered a ride and said no. But speaking of new stuff and I. There's, you know, these new drivers coming into the world, but.
Why is it that witches are better drivers than the youth of today?
Why are witches better drivers than the youth of today?
Anyone?
Something about a broom, I don't know, riding a stick?
Witches know how to drive stick.
That was pretty good.
