Why Truth Telling Drives Business Efficiency

Chris Collins argues that teams waste time when people hold back what they actually think, leading to passive-aggressive behavior instead. As companies scale, leaders need both intentionality and a strong sense of locus of control to stay efficient.
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And it's like, well, I'm not telling the truth, but I expect them to fix it anyways. And you're like, you think you've lit. You've left them enough breadcrumbs to figure it out on their own. The whole time, I'm just getting more and more upset or frustrated, and then it's kind of like a overreaction. Overreaction. And it goes passive aggressive the other way. Yeah. That's one thing I really need to work on, is passive aggressive. I need to know.
But that's an outcome of not communicating and telling the truth.
Yeah.
Because if you say how you feel right up front or you say how you perceive things right up front, there's no chance for you to get. Because there's no chance for you to get passive aggressive. Because passive aggressive behavior comes from you holding it in.
That's right.
It's passive, which is holding it back. Right.
Yep. So I think that that's the. The outcome that I want is to be able to spend as little time on a problem and solve it as possible. Like efficiency is. Yeah, I think about efficiency all the time. As. As we grow as a company, our efficiency matters more and more than it did. Like two years ago. We could not be efficient and still do really good job. And then in a year ago, start of this year, I thought that we. We could be a little bit inefficient but still kind of move forward. But now there's coming to a point, like, there's just a little less and less margin for error. So if you. If we're going to get five minutes of something, we've got to get something out of it. It's got to be a big lever. Everything that we pull.
Yeah.
So intentionality is another lesson of 20, 23. I talk about that with the coaches a lot. Intentionality.
Goes right with telling the truth.
Well, intentionality also is part of the Chris Collins leadership skill. You have locus of control and you have intentionality.
Yeah.
And those two. If you own the outcome and you're intentional, you really can't be stopped.
I really like the absolution level, but if you.
What? Okay, so this is actually in the leadership book, but I don't think you've seen this part yet.
Probably not.
So the. The leadership scale now has four quadrants. What happens if you're.
If you have high locus of control but no intentionality?
Poor results.
Martyr.
Oh, yuck.
Think about it.
Yeah, that's a terrible thing.
I'd almost rather blame the other outside world.
Well, then you're. You're down in this quadrant.
Same results.
Oh, yeah. Same result, basically. But you're a martyr.
God, the last thing I want is for people to feel bad for me.
When you're feeling bad for yourself, nobody else feels bad for you. They're just.
They're placating you.
Oh, I can't wait to see that. That's interesting. I haven't seen the four quad, honey. Right.
Yeah.
Makes sense.
Thanks so much for watching this clip.
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