High-performing employees quit when stuck in poorly designed systems. The speaker describes advisors unavailable while phones ring nonstop, and warns against driving more traffic when your average ticket is only 0.7. Fix operations first, or growth just breaks things faster.
You know, and just the flip side of that is if you have really good people and bad systems, you'll run them out. Like, good people don't want to be in bad systems. They don't want to do things 3 times. They don't want to get caught in a trap. They don't want to, you know, like, just, just think about the departments we've gone in where the advisor's not at their desk, they're washing a car. And they're like, They're looking for lost keys, whatever it is. And then the phone's just ringing off the hook and they're like, oh no, Chris, what we need is more traffic. You're averaging, uh, you know, you're averaging 0.7 a ticket. I don't think you need— like, I think what we need to do is fix the average before we talk about more traffic. More traffic, they'll just make more lost keys.
