Short excerpt from a YouTube video by Chris Collins arguing that culture is about performance, discipline, and pushing capabilities—not about comfort, being liked, or everyone being happy. Collins warns that prioritizing amicability can distract from performance and uses sales-team friction as an example of healthy, performance-driven tension.
That's right. We're trying to create an incredible customer experience and be profitable in the process. We, we co. You know, culture is about law and order and performance. It is not about everybody being happy. It is not about you being liked. It is not about being comfortable. It's none of that. It's about seeing what you're capable of and pushing things beyond what you're currently doing. And there's a lot of people out there that don't want to be a part of that. And you get distracted by your need to be liked, your need everybody to get along. It's like, I don't, I don't feel like we're pushing a sales process far enough if sales people aren't bumping into each other. Yeah, it's a good point. Like, you, you're. Can you imagine a sales department where people aren't getting each other's ops or, you know, like, that's just a part of it.
