Automotive technicians discuss how AI could change their work. They're testing it for diagnostics and expect it to cut paperwork and troubleshooting time, potentially helping less experienced techs catch up to veterans.
You guys know that I'm pretty good with AI Artificial intelligence?
No.
I did a lot of the pictures in the leadership book with AI.
It's awesome.
Like, I would say, give me Kennedy in the Oval Office eating ice cream.
It's awesome. It's crazy, isn't it?
It's easy. Well, I mean, I don't know that it's easy. You got to play around with it.
It does most of the work, but you got to guide it in the right thing. I've seen some pretty, pretty fascinating liter writing that it did.
I get. I got really good at it with the pictures, but only because I worked at it. It wasn't easy. There are some nuances to it.
Yeah.
But it is fun.
Yeah.
So how is AI going to change our industry? And I think this comes in many forms because there's kind of the, there's the marketing aspect, the customer experience, and then the internal stuff. Right. So when it comes to text, how do you think it's going to change.
For the technicians, for them and them using it as a tool?
Man, I don't. I don't know. I think this will be one of those things that, you know. You know how you watch some of those videos now about people in the early 90s talking about the Internet and just how funny it is to listen to them talk about it, you know, I think this will be one of those things where we look back on it and you're like, oh, man. You know.
But I think for like you.
You used to have to submit requests to the manufacturer and then wait for somebody to read it and then, yeah, reply with a bunch of things that you already did. Like restart it.
Yeah, yeah, yeah. So I definitely think the conversation will be, you know, different than what we think it is right now. But that would be my hope, I guess. So in thinking about it, I think about what I, what I would like.
For it to solve, you know, and that's definitely one of the things, is just to be able to streamline stuff. Like a lot of techs today, you know, and have for a while now feel like, you know, at least working in the dealership world, your hands are kind of tied behind your back and you're asked to fix the car. Right. Like sometimes you just, like you said, you're emailing or, or submitting a, whatever kind of pre approval case or puma case or whatever it is to try and get authorization for this thing, you know, what the car needs, like you have it all there. And so for it to be able to facilitate some of that stuff. I also think, like, you know, it. Taking the, the data that we have and using it to where it can give me educated.
You know, guesses on problems that I'm having with diagnosis, you know, taking, taking stuff and organizing that in some way. Because there's really not a great one of those out there. Like, the ones that exist are kind of a, you know, not a whole lot better than going and sifting through stuff on Reddit and saying, okay, this guy said this, you know, what's happening? And that's kind of the problem I got.
So it's a lot of like trying to, you know, connect dots. And so I think AI can, you know, take a lot of that data for a tech and organize it in a way that's pretty useful. And I was just kind of playing around with it too. Like, I would.
You know, ask.
Common, you know, ask what the fix was for things that I already knew. So I take like an old BMW and say, like, hey, you know, on this year model, I got this 06 BMW 330i that's doing X, Y and Z. And, and like you said, you kind of got to know how to ask the right question to get the right answer. But I mean, all in all, it's pretty, it's pretty good. Um, so I think it'll, you know, I think there's already on. On one of the last episodes, there was a tech. Did you see that comment he had, he had said, like, hey, I've already, I've already tried AI and he kind of had the same experience I did where he was using it just to kind of test it. He already knew the answer and he's, you know, kind of the same conclusion. You can.
You can use it. It's a little clunky and you kind of got to force it the right direction, but it's pretty, you know, it's pretty spot on.
My thought is that it could level out the playing field a little bit. Because if you really think about the last 30 years of cars, the technicians just gotten thrown under the bus, right, because they've gotten so technologically advanced. At least there's something where the technology actually is going to work for the techs as opposed to working against them because they, you know, so much has to do with the computers and everything like that. I think that it's got to develop a little bit more based on what, you know, you kind of found and everything. But I think there's a world where it's going to level a playing field. And I think that reduction of diagnosis time and then, you know, troubleshooting and doing like the old fashioned steps one through five. Man, if you get to that thing without going through five steps, yeah, that's efficiency.
You could contend that there, there is a world where they're more just replacing parts.
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