Christian and Chris Collins discuss why service businesses get booked out three weeks in advance. The real problem isn't demand, it's not having enough technicians to handle the work, which tanks your production and customer satisfaction.
Another reason that your customers are leaving you is that you're booked out three weeks because you don't have enough text. And I always think about like this. So when I'm explaining this to, to dealers, service managers, I'll say, okay, so let's role play, let's role play this a little bit. So Chris, if, if you can be the customer and call me and say, hey, I'd like to set an appointment. So go ahead.
Can you say ring, ring, ring, ring.
Hello, thank you for calling Bulldog Motors. This is Christian.
Hey, my name is Chuck and I would like to get my car, truck or car in for service.
Oh, perfect, Chuck. So I've got a. I hope Tuesdays are good for you because I have a Tuesday morning available in about four weeks. How's that sound?
Great.
Okay, perfect. I'm going to put you in there, Chuck. And you got a 2021 Silverado, right? Is that accurate?
Yes. Yeah.
Okay, great. I'll see you at 9am in four weeks. You'll get an email, I think. Bye.
You want to role play the next call I'm going to make?
Yeah. So I hang up. Now what happens?
I'm calling somewhere else.
Yeah. Immediately you're calling the next place. And even if they're only two weeks out, they win.
You can make a direct correlation between your no show rate and how far out your books.
Yeah.
And I would guess, don't you ever think so, that. But it's like clear as day.
Yeah. And then what ends up happening is, is that, you know, the production goes to crap because you don't have coming in what you expect. And it's just a mess. It's a mess amongst messes. So if you're booked out, you don't need more appointments, you need more, more production in your shop. Just remember that.
Yeah. And just think about all the people you're losing by not having that production.
Yeah.
Thanks so much for watching this clip of Service Driving Revolution. We're uploading new stuff every day, so make sure you subscribe and click the bell so you don't miss out. If you have a question you'd like us to answer on the show, call 8333 Ask SDR and we'll answer your question on the show. That's 8333 Ask SDR. For special deals on our books and training, head over to offers.chriscollinsinc.com that's offers.chris collins inc.com I'm chris collins and I'll see you in the next video it.
