Robin Sharma shares four tactics for building a winning team: lead by example, run brief morning huddles focused on one core value and celebrating team members, coach daily even for three minutes, and create shared human moments. Ritz-Carlton uses huddles from 9:00 to 9:15 each morning.
Questions this video answers
Stockholm, Sweden.
Three and a half hours with almost 700 people.
About 9:00 to 9:15 each day.
Even three minutes each day.
Dublin; Macedonia; Stockholm; Paris; Mauritius.
Chapters
Hi, it's Robin Sharma, the author of the Leader who had no title. I'd like to welcome you to this issue of Robin Sharma tv. Well, this issue is all about four tips to build a winning team. I'm here in Stockholm, Sweden. I just had the pleasure of spending three and a half hours with almost 700 people talking about league without a title. And Stockholm is a gorgeous city that I finished the presentation and I went for a great run, got to know the city even more, smelled the smells, got lost a little bit, and really just savored the moment on this tour. The tour started off in Dublin, then went to Macedonia, over to Stockholm, Paris tomorrow, then down to Mauritius. But let me get right to the point. At the session after the event, I had dinner with some of the lunch rather with some of the executives who had showed up at the league without a title presentation. And one of the questions I got was, how do you build a winning team? How do you motivate your team? How do I get teammates who are inspired to wow their customers to be great teammates, to do great work, to help me build a great company that does great part to change the world? Four specific tactics were my reply. Number one, LBE lead by example. So a lot of CEOs come to me and say, robin, I'd like to have more engaged employees. Well, the real question is, how engaged are you? A lot of CEOs come up to me or managing directors say, robin, I wish I had employees or teammates who worked like Picasso painted. And I look at them and I feel like saying, well, do you work like Picasso painted? A lot of CEOs come up to me and say, robin, you know, I wish my teammates were more passionate about the work that they do. And I feel like saying, well, how passionate are you? And so this first point is really this. Few things are as powerful as leading by example. If you want innovative employees, if you want excellent employees, if you want ethical employees, if you want passionate employees, if you want employees who win, then you be the change you want to see in your employees. To sort of paraphrase why Gandhi said so, the first point is really the game changer is lead by example. I mean, you model the behavior and the performance that you want your employees or the rest of the team to live. And the more you do that, the more you will do what every leader without a title does, which is influence people. Number two, the second thing I said to this executive, if you want to have a winning team, do what one of our clients, Ritz Carlton, does every morning before the doors open up for the hotel, they have a huddle. And there's a few things they do in that huddle. They talk about one of the Ritz Carlton values. They just talk about one of the core values. You know, maybe it's customer wow. And they talk about what it looks like, what it means, and that simply just reinforces that key value in the minds of the team first thing in the morning. Second thing they do, they come up with a customer service story. You know, one employee at Ritz Carlton doing something that made a huge difference in the life of a guest. Then another thing they do is they celebrate a birthday. Something human. So the same tactic for building a winning team, a morning huddle. Do it from maybe 9 o' clock to 9:15 every day. Pick a value you want to coach your team on, pick a story that you want to inspire them on, and then celebrate your team. Because as we know, the team that celebrates together is the team that wins together. Third tactic, coaching. Well, we could spend a whole session here on Robin Sharma TV talking about coaching, but really, your job as a leader is to grow more leaders. Your job as a leader is to inspire your team to do work they never thought they could do. Your job as a leader is to leave a trail of leaders behind you. So third tactic. The third tactic of building a winning team is find some time every day, even if it's three minutes, to coach someone on your team. And don't say you did something wrong. Say, I have an opportunity for you to get to your next level of wow. Build a coaching organization where literally part of the culture is you. Developing talent, coaching talent. I mean, here's what the latest research is saying. The number one thing your talent wants is to be coached, to be developed, to do challenging work. It's not money. They want to do work that matters. And it's your job to coach them every day and to develop them and help them get to the highest point of their own abilities. And then the fourth tactic that I want to share with you to build a winning team is to have fun. I remember having dinner with a billionaire. He built a fantastic technology company. I said, what was the single most important thing you did to build a world class organization and a winning team? And he said, Robin, the company that celebrates together is the company that stays together. And he called it shared human moments. We're in a world right now with all the technology that's out there where your teammates are craving community, they're craving human connections. So find some time to have pizza, lunches, together or find some time to go to a restaurant together. Find some time to maybe go for a run together. And don't talk about business. Have fun together. Have fun with your team. Laugh as a team. Get to know them as human beings. Get to know their family. Get to know their hopes and their dreams. The more you can connect with human beings at a very deep human level, the more they're going to come back to the office and they're going to like you and they're going to trust you and they're going to listen to you and they're going to buy into your vision because they truly care. Those are four specific tactics to help you build a winning team. Because as you know so well, if you don't understand people, you don't understand business. And if the bigger your dream, the more important your team. So take the time to develop a great team. You want more tactics on high performance, team building or peak performance or leadership or productivity. Or if you just want to get more inspired, go on over right now to robinsharma.com you can grab a copy of my 120 page ebook. It's helped people from around the world get some game changing results. As my gift to you for free. I will see you again in the next issue of Robin Sharma tv. Thank you for watching. All the best to you. Bye bye.
