When people know someone has their back, they find courage for hard decisions and tough days. A team culture where members actively support each other and help correct mistakes builds psychological safety, which reduces fear of failure and helps people do the right thing.
Chapters
when you need the courage to face a difficult day or face an overwhelming task or make a decision that's the right decision to make— those are the hard ones— you're more likely to be able to find the courage to do it if you have at least one person in your life who says, "I got you. I got your back. And if everything goes sideways, I'll still be here." And if team members feel like someone has their back, and even if they screw up, it's okay. Like, I'll help you put it right. You know, there's very little that you can do that would really destroy the business, right? And if we teach our team members to look out for each other, they will have more courage to do the right thing, to do what needs to be done, to put up with difficult circumstances.