Simon Sinek argues leaders shouldn't try to extract the best from people like squeezing objects. Instead, help them perform at their natural best by understanding what they're actually going through. That shift changes everything about how you lead.
Chapters
This is the practice of empathy, that if we're struggling to communicate to someone, if we're struggling to help someone be at their natural best. I'm tired of people saying to me, how do I get the best out of my people? Really? That's what you want? They're like a towel. You just wring them. How can I get the most out of them? No, how do I help my people be at their natural best? Right. We're not asking these questions. We are not practicing empathy. We have to start by practicing empathy and relate to what they may be going through. And it will profoundly change the decisions we make. It will profoundly change the way we see the world.