Daron PachecoCEO, Howdy Media · Brand Builder

Are you listening to the wrong customer feedback?

13 Jun 2026 · 0 min

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In this brief exchange, Speaker A advocates for a data‑centric approach: capture every piece of customer feedback and let it inform product decisions. Speaker B pushes back, pointing out that not all expressed wishes translate into viable actions—personal preferences (e.g., a dislike for matcha) can render a request impractical. Speaker A concludes that, for most business owners, feedback should be treated cautiously, essentially “with a grain of salt,” acknowledging that raw opinions are only one input among many when shaping strategy.

So just in taking the data that you get. Yeah. And making your decisions based on the data. So like if people say, oh, you should have this, you think about that and you just add it to the dataset.
Yes. And it doesn't always work that way. Just because people say I should have matcha doesn't mean I'm going to do it because it's a mess and I don't like matcha.
9 times out of 10, the feedback you get as a business owner, take, like, take it with a grain of salt.
It doesn't always work for you. Like, but there are some nuggets in there that are worth listening to.