Two people vent about automated phone systems that force you through endless AI menus before reaching a human. One caller went through ten layers at a mortgage company and swore never to call back. Both say businesses use automation to save money while destroying customer experience.
If I call your business and you have an automated person, I won't call you again. Yeah. Like, which is how most people feel like. And that's kind of how I mean, that's how I feel too. And it's a pain. I had to call my mortgage company this last week and I had to go through about 10 different AI layers to try to get to a human being. And I was just like annoyed.
Yeah, it drives me up the wall. So like the human interaction in all my business stuff, I try to keep like as real as possible. Yeah, that's, that's something that I just really— I didn't like it before AI became as sophisticated as it is. Like, I didn't like calling you and be like, press 1 for— I don't want to do that. Like, yeah, just let me talk to the person. Yeah, it's not going to cost you that much. It just like, to me, that is such a greed-based thing that people put in that I'm like— To save like $10 an hour.
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