In this segment, the speaker argues that relying on texts and emails can erode team culture by creating misunderstandings and reducing the sense of care among members. He advocates for face‑to‑face, “old‑school” conversations as a way to convey genuine concern, prevent misinterpretation, and reinforce a healthy, caring culture. He reinforces the idea that people only respect knowledge once they feel you care about them.
sit down face to face. I get it. We live in this world. It's easy, man. Pick this thing up. Let me shoot you a text. It's easy if the culture is not the best or you're a little ticked or I'm a little ticked for you to receive a text message in a wrong way or me to, you know what, me to receive it in the wrong way, email. And so I just think face to face, old school, sit down, let's talk about this thing. There again, let the person know that you care about them. Yeah, they got to know you care because what's that old saying? People don't care how much you know till they know how much you care.
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